Ashley Perkins
Houston,NJ
Summary
Dynamic customer service professional with experience at Alorica, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective complaint handling and efficient order processing. Skilled in data entry and proficient in Microsoft Excel, consistently exceeding service goals and fostering customer loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
05.2022 - 02.2025
- Assisted customers with inquiries, providing clear and accurate information to enhance satisfaction.
- Processed customer orders efficiently, ensuring timely and accurate fulfillment of requests.
- Resolved customer complaints by identifying issues and recommending appropriate solutions.
- Maintained knowledge of products and services to address customer needs effectively.
Customer Service Cashier
Ross Dress for Less
09.2016 - 01.2022
- Processed customer transactions efficiently at point of sale.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Maintained accurate cash register operations throughout shifts.
- Assisted in restocking merchandise and organizing sales floor displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented effective loss prevention strategies to minimize discrepancies.
- Trained new staff on register procedures and customer interaction techniques.
- Monitored inventory levels and reported shortages to management for timely replenishment.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
Education
GED -
Texas Education Agency
Houston, TX05.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
Timeline
Customer Service Representative
Alorica
05.2022 - 02.2025
Customer Service Cashier
Ross Dress for Less
09.2016 - 01.2022
GED -
Texas Education Agency
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