Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Cooking is my favorite hobby
Timeline
Generic

Ashley Perry

Summary

I worked extremely hard to maintain and proud to have held the position of Head Master Ford Service Advisor. I have achieved records sales for the company in service to help customers maintain and repair their vehicles. Service to me is a gift. I am a very hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as service advisor position. Ready to help team achieve company goals.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Master Service Advisor

Cloninger Ford
06.2018 - Current


  • Developed estimates by pricing materials, supplies, and labor.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Restaurant Manager

Breakfastime
11.2013 - 06.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.

Bartender Waitress

DJs Skylounge
04.2016 - 05.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server Bartender

Logan's Roadhouse
04.2010 - 11.2013
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.

Education

Cosmetologist - Beauty

Empire Beauty School
Concord, NC
08.2010

High School Diploma -

South Rowan High School
China Grove, NC
05.2001

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Strong Work Ethic
  • Listening Skills
  • Attention to Detail
  • Excellent Communication
  • Service Estimates
  • Service Recommendations
  • Team player mentality
  • Technical knowledge
  • Handling Customer Complaints
  • Complaint resolution
  • Price Quoting
  • Goal-oriented mindset
  • Service Scheduling
  • Staff education and training
  • Workflow Management
  • Performance Goals
  • Repairs Scheduling
  • Documentation And Reporting
  • Customer Relationship Management
  • Data Entry
  • Records Maintenance
  • Service Order Flow
  • Account Management
  • Repair Quality Inspections
  • Sales expertise
  • Work Order Interpretation
  • Customer Relations
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Work Prioritization
  • Service Upselling
  • Product and service knowledge

Accomplishments

  • Supervised team of 16 staff members.
  • Achieved 5 star reviews through effectively helping with customers concerns.
  • Achieved Master Ford Service Advisor by completing Ford's training with accuracy and efficiency.
  • Achieved 1 st 2nd & 3rd place by competing with Orion consulting group with accuracy and efficiency

Certification

  • Certified Master Service Advisor , Ford - With in 6 months ( only Master in the company)
  • Earned 1st 2nd & 3rd place with marketing consultant company Orion on their east coast side

Cooking is my favorite hobby

When I'm not working cooking calms the day down. I have competed in BBQ competitions in smoked wings and pork butt and won 2nd place. Love to use the smoker but also true southern style cooking.

Timeline

Master Service Advisor

Cloninger Ford
06.2018 - Current

Bartender Waitress

DJs Skylounge
04.2016 - 05.2018

Restaurant Manager

Breakfastime
11.2013 - 06.2018

Server Bartender

Logan's Roadhouse
04.2010 - 11.2013

Cosmetologist - Beauty

Empire Beauty School

High School Diploma -

South Rowan High School

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Ashley Perry