Ashley Perry
Lansing,MI
Summary
Friendly Medical Technician skilled in initiating intravenous access and administering fluids. Comprehensive experience taking and recording vital signs, using basic life support skills and operating various hospital equipment. Dedicated to applying quality care and executing outstanding customer service skills while accommodating patients and family members.
Overview
19
19
years of professional experience
Work History
Med Technician
Vista Springs Living
Lansing, MI
01.2020 - 01.2025
- Implemented quality control measures to uphold company standards.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Analyzed business performance data and forecasted business results for upper management.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed files and records to obtain information and respond to requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided excellent patient support and care to patients and families.
- Provided medical technology information by answering questions and requests.
- Recorded all test results in patient files according to hospital policies and procedures.
- Managed inventory and supplies to ensure materials were available when needed.
- Ensured work area was stocked with necessary supplies at all times.
- Communicated with patients with compassion while keeping medical information private.
- Reviewed patient records to develop individualized care plans and coordinate services.
- Maintained records management system to process personnel information and produce reports.
- Participated in cases and made key decisions regarding patient treatment.
Store Manager
Walgreens
Lansing , MI
01.2006 - 01.2020
- Assessed operational efficiency of the store's departments.
- Updated POS system with new products and promotional offers.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared monthly reports on sales figures, expenses, profits.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Recruited, trained and supervised new employees.
- Implemented successful business strategies to increase revenue and target new markets.
- Identified opportunities for cost savings through waste reduction initiatives.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed orders to restock shelves.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Provided technical support for application deployment in test, staging, and production environments.
Education
High School Diploma -
Holt High School
Holt, MI01-2002
Skills
- Great at couching/training staff
- Always reliable
- Staying positive in the work place
- Always smile no matter what, it could change someone's day!!
Timeline
Med Technician
Vista Springs Living
01.2020 - 01.2025
Store Manager
Walgreens
01.2006 - 01.2020
High School Diploma -
Holt High School