Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Perry

Chicago

Summary

Knowledgeable [Desired Position] with strong background in sales and client relationship management. Adept at driving revenue growth through strategic customer engagement and retention. Demonstrated ability to effectively communicate product benefits and close deals, leveraging strong negotiation and interpersonal skills.

Overview

11
11
years of professional experience

Work History

Senior Sales Associate

SK Communications Cricket Wireless
06.2018 - Current
  • Appropriated previously accumulated customer service skills and added the information needed for smartphone usage. Helped various customers with troubleshooting phone issues, tech support, and insurance claims. Also used knowledge of our phones and their specifications to help each customer leave with a phone that suited all of their needs and wants without breaking their budgets.

Senior Guest Advisor

GameStop Inc
03.2015 - 04.2018
  • Passionately advised customers on video games, gaming accessories, related merchandise, and gaming consoles. Customer service assistance was also provided for all transactions. Upon promotion, in addition to current duties, additional responsibilities included organizing merchandise on shelves and displays, taking in-game systems that had been traded, cleaning and reformatting them, and preparing them for resale. Taking charge of restocking any out-of-stock items and assisting my managers to rally the team and ensure that we were all following the circle of life procedures and behaviors so that we could meet and exceed our quarterly sales goals. Maintained my store's rank as number 2 in the district. Developed my store into the number one stop for preowned sales and trade-ins. Awarded the title of Senior Guest Advisor after one year of service.

Barista

Peet's Coffee
08.2014 - 01.2015
  • Played a crucial role in creating an exceptional coffee experience for customers. Was responsible for crafting and serving a variety of high-quality coffee and tea beverages while ensuring excellent customer service.

Education

BA - Multimedia Design

Chicago State University
Chicago, IL
01.2019

High School Diploma - undefined

Columbia High School
Columbia, MS
05.2007

Skills

  • Familiar with both Android and iOS mobile phone systems
  • Basic computer repair and troubleshooting skills
  • Proficient with both Mac OS and Windows
  • Experienced with the Microsoft Office Suite and the Google Suite
  • Ten-plus years of customer service experience
  • Product knowledge
  • Cold calling skills
  • Management
  • Strategic selling
  • Negotiation expertise
  • Solution selling

Timeline

Senior Sales Associate

SK Communications Cricket Wireless
06.2018 - Current

Senior Guest Advisor

GameStop Inc
03.2015 - 04.2018

Barista

Peet's Coffee
08.2014 - 01.2015

High School Diploma - undefined

Columbia High School

BA - Multimedia Design

Chicago State University

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Ashley Perry