Ashley Perryman
Store Manager
Henderson,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
20
20
years of post-secondary education
Work History
Store Manager
Tilly’s
3 2022 - Current
- Responsible for managing a store staff of 40 employees.
- Mentors newer store managers within the district.
- Supports in the training of all newly onboarded managers in the district. Has also been able to travel out of state to train others in the region.
- Traveled out of state to Utah, Oregon, New Mexico, Nebraska, and South Dakota to support in new store build outs.
- Created several training tools to support in success of day-to-day operations.
- Shown networking and recruiting to success to fill open rolls in district.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
Assistant Manager
Tilly’s
10.2021 - 3 2022
- Helped to develop and train managers along side me
- Was temp Store Manger while Store Manager was out
- Sales driving expert that was able to show results through comping numbers
- Supported in hiring and training process for all new employees
- Able to manage all day-to-day operations, visual, and talent responsibilities.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining a positive customer experience.
- Completed quarterly inventory counts to verify stock levels, address discrepancies, and come up with action plan for future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager
Forever 21
08.2018 - 10.2021
- Managed day-to-day staffing and handled scheduling for all store employees.
- Created employee schedules to align coverage with forecasted demands.
- Developed credit card incentives that motivated team members to reach their full potential, resulting in higher overall credit results for the store.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productive employees.
- Supported in Visual presentation and stock room operations.
- Leaned how to make split second decisions to adjust to traffic based on business needs.
- Managed sales floor at a 20 million dollar flagship store.
Assistant Manager
Tilly’s
2 2018 - 8 2018
- Model exemplary service and selling behaviors in order to inspire employees to help meet daily goals and company standards.
- Supported in hiring and training process for all new employees.
- Able to manage all day-to-day operations, visual, and talent responsibilities.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining a positive customer experience.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
In-Store Visual Merchandiser (ISVM)
Tilly’s
06.2016 - 02.2018
- Helped to drive the Customer Experience through merchandise presentation.
- Supported the Management Team in delivering store results through the completion of visual and operational functions.
- Learned to delegating daily tasks, problem-solving and adjusting priorities as needed.
- Trained all new ISVM’s locally with hands on training.
- Supported District Manager by running new visual update conference calls.
- Supported in new store opening.
Sales Associate
Tilly’s
05.2015 - 06.2016
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Business Administration
Nevada State College
Las Vegas, NV 05.2001 - 05.2021
Skills
Customer Relations
Sales Analysis
Revenue Generation
Work Planning and Prioritization
Goals and Performance
Customer Service Management
Store Merchandising
Team Development
Effective Scheduling
Problem-Solving
Staff Management
Loss Prevention
Proficient in Microsoft Programs
Timeline
Assistant Manager
Tilly’s
10.2021 - 3 2022
Assistant Manager
Forever 21
08.2018 - 10.2021
In-Store Visual Merchandiser (ISVM)
Tilly’s
06.2016 - 02.2018
Sales Associate
Tilly’s
05.2015 - 06.2016
Bachelor of Science - Business Administration
Nevada State College
05.2001 - 05.2021
Store Manager
Tilly’s
3 2022 - Current
Assistant Manager
Tilly’s
2 2018 - 8 2018
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