Ashley Peterman
Muskegon,MI
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
Work History
Dental Assistant/Front Desk Receptionist
Dental Dreams
02.2023 - 10.2024
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Care Coordinator
Village Manor Assisted Living
01.2021 - 04.2023
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
Medical Assistant
Orthopedic Associates of Muskegon
11.2019 - 03.2022
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported office staff and operational requirements with administrative tasks.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Registered Medical Assistant - Medical And Coding
Ross Medical Education Center
Muskegon, MI01-2019
High School Diploma -
Holton High School
Holton, MI01-2018
Skills
- Time Management
- Administrative Support
- Database entry
- File Organization
- Customer Engagement
- Document Management
- Verbal Communication
- Bookkeeping
- Document Scanning
- Payroll
- Supply Inventory
- Billing oversight
- Healthcare Industry Knowledge
- Medical Office Procedures
- Medical receptionist experience
- Patient check-in and check-out
- HIPAA Compliance
Timeline
Dental Assistant/Front Desk Receptionist
Dental Dreams
02.2023 - 10.2024
Care Coordinator
Village Manor Assisted Living
01.2021 - 04.2023
Medical Assistant
Orthopedic Associates of Muskegon
11.2019 - 03.2022
Registered Medical Assistant - Medical And Coding
Ross Medical Education Center
High School Diploma -
Holton High School
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