Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Peters

Ashley Peters

Carney,Maryland

Summary

A results-driven, high-level leader with extensive experience in strategic planning, team management, and operational growth. With a decade of expertise in detail-oriented goal management, I have a deep understanding of psychology and exceptional communication skills. I am confident in my ability to enhance productivity and elevate overall company satisfaction and well-being.

Overview

10
10
years of professional experience

Work History

Operations Manager L6

Amazon
08.2023 - Current
  • Supervised a team of 150+ indirect reports and 4+ direct managers within the Inbound department
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Provides quality training and onboarding processes to meet organizational needs and compliance
  • Prepared daily, weekly and monthly reports to track quality, productivity and employee engagements.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Projects

L6 Owner for several leadership, DEI, and safety programs at my Amazon building, including;

  • Women at Amazon Affinity group leader
  • Leadership Behavior Enhancement program POC
  • Safety Leadership Mentorship POC
  • Associate Safety Committee Lead
  • Pioneered a quality-development program that resulted in a 42% reduction of injected errors from incoming inventory processing within first month

Area Manager I-II

Amazon
08.2020 - 07.2023
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Assistant Theatre Manager and HR Administration

Cinemark
05.2014 - 03.2020
  • Supervised theater operations to ensure satisfied customers and efficient operations
  • Trained staff to comply with health and safety legislation at the food and beverage counter
  • Performed accounting functions including maintaining financial and statistical records, calculating cash, and processing payments
  • Communicated daily with staff to encourage proactive and efficient handling of staff or customer issues.

Education

Bachelor of Science - Psychology

Towson University
Towson, Maryland
08.2022

Skills

  • Strong business strategy skills
  • Cross-functional collaboration and team leadership skills
  • Project management
  • Confident public speaking skills
  • Operations, program and people management
  • Customer-centric mindset
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Superb time management skills

Timeline

Operations Manager L6

Amazon
08.2023 - Current

Area Manager I-II

Amazon
08.2020 - 07.2023

Assistant Theatre Manager and HR Administration

Cinemark
05.2014 - 03.2020

Bachelor of Science - Psychology

Towson University
Ashley Peters