Ashley Petersen
Harlan,IA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Management Resource Services
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Cross-trained and backed up other customer service managers.
Bartender
Goozman's Westside Bar and Grill
07.2022 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Patient Access
Mytrue Medical Center
10.2022 - 03.2023
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Assisted in developing training materials for new hires within the Patient Access department, enhancing overall staff competency levels in key areas of responsibility.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Assistant Trainer
Elite Sales Processing
01.2020 - 09.2022
- Filed, organized and archived training materials to support future training sessions.
- Collaborated with fellow trainers to develop innovative teaching methods, fostering an environment of continuous learning and growth.
- Stayed up-to-date on industry trends and best practices, incorporating new information into training materials as needed.
- Maintained accurate records of trainee progress, ensuring timely completion of required milestones and certifications.
- Enhanced trainee performance by developing engaging and interactive training materials.
- Contributed to the development of online training modules, expanding the accessibility of resources for remote learners.
- Provided one-on-one coaching to struggling trainees, leading to an increase in overall trainee success rates.
- Established rapport with trainees through active listening and open communication techniques, creating a positive learning environment.
Education
Cosmetology
Capitol School of Cosmetology
Omaha, NE08.2009
Skills
Customer Service
Data Entry
Call center experience
Money handling abilities
Microsoft Excel
Call Management
Documentation
Data Collection
Staff Training
Microsoft Outlook
Staff education and training
Medical terminology knowledge
Timeline
Customer Service Representative
Management Resource Services
04.2023 - Current
Patient Access
Mytrue Medical Center
10.2022 - 03.2023
Bartender
Goozman's Westside Bar and Grill
07.2022 - 09.2024
Assistant Trainer
Elite Sales Processing
01.2020 - 09.2022
Cosmetology
Capitol School of Cosmetology
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