Ashley Peterson
Los Angeles,CA
Summary
A top-performing Administrative Professional with extensive experience in facilitating daily operations. Highly skilled in providing support to cross-functional teams through schedule coordination, documentation and filing, correspondence management, and general office management to ensure streamlined and accurate daily operations. Proven ability in conducting research and analysis to compile and present comprehensive documents and reports, ensuring data-driven actions in organizational growth. Recognized for evaluating existing operations to identify inefficiencies and redundancies, innovating process improvements and system upgrades to maintain profitable operations whilst maintaining regulatory compliance. Provide comprehensive customer service through effective inquiry response and problem solving.
Overview
16
16
years of professional experience
Work History
Election Assistant II
LOS ANGELES COUNTY REGISTRAR RECORDER COUNTY CLERK
08.2018 - Current
- Oversaw daily administrative operations, transportation and field representative duties.
- Managing filing, inventory, correspondence, database management, and documentation.
- Evaluated all documents to ensure completeness and accuracy, as well as compliance with legal and organizational requirements.
- Key Accomplishments:
- Compiled and presented to groups of up to 100 participants, ensuring accurate and efficient exchange of election information.
- Established electronic and paper filing systems to maintain up-to-date records and communications.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Kept detailed records of field measurements and data.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
Personal Executive Assistant
D. KELLER
08.2014 - 08.2018
- Coordinated personal and business calendars to ensure streamlined workflow and completion of day-to-day appointments
- Provided personal services, including property management, grocery shopping (including meal preparation), and laundry services (including dry-cleaning)
- Arranged for domestic and international travel, including accommodations and local transportation
- Maintain communication and correspondence through phone calls, emails, and express mail services
- Key Accomplishment:
- Collaborated with vendors and internal teams to effectively manage and execute small- and large-scale events.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
Customer Service Supervisor
ENERGYSOURCE
07.2010 - 08.2014
- Spearheaded a team of customer service professionals in communicating with clients, providing effective inquiry response and effective problem solving.
- Worked with legal teams as needed to research escalated issues and provide comprehensive documentation.
- Key Accomplishment:
- Presented metrics for call volume, retention, and email, providing actionable recommendations for improvement.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created customer support strategies to increase customer retention.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Quality Assurance Supervisor
TeleZone
11.2007 - 06.2010
- Evaluated interactions between associates and customers to assess personnel performance.
- Maintain database of test reports and calibration records.
- Provided development team with insights and recommendations on product usability and functionality by reviewing and analyzing internal data.
- Analyzed quality and performance data to support operational decision-making.
- Fixed identified issues to increase productivity and boost workflows.
- Determined quality department standards, practices, and procedures.
Education
Associate of Science - Recording Arts
Los Angeles Recording School
Los Angeles, CA2014
Skills
- Administrative Operations
- Customer Service Management
- Project Management
- Strategic Planning & Analysis
- Process Improvement
- Problem Resolution
- Collaboration & Communication
- Regulatory Compliance
- Microsoft Office Suite
- Cause and Effect Analysis
- Team Leadership
- Warehouse Operations
- Client Rapport-Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Election Assistant II
LOS ANGELES COUNTY REGISTRAR RECORDER COUNTY CLERK
08.2018 - Current
Personal Executive Assistant
D. KELLER
08.2014 - 08.2018
Customer Service Supervisor
ENERGYSOURCE
07.2010 - 08.2014
Quality Assurance Supervisor
TeleZone
11.2007 - 06.2010
Associate of Science - Recording Arts
Los Angeles Recording School
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