Ashley Peterson
Hinckley,UT
Summary
Accomplished leader with a proven track record of elevating team performance and customer satisfaction in the Dollar General environment. Proficient in staff management, recruitment, task delegation, and team motivation. Instrumental in driving significant improvements in operational processes, demonstrating a deep understanding of compliance standards and fostering employee development.
Overview
14
14
years of professional experience
Work History
Manager
Dollar General
08.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Assistant Manager
Dollar General
03.2023 - 08.2024
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Cashier
7-eleven
06.2022 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Sandwich Artist
Subway
02.2018 - 07.2019
- Executed sandwich artistry duties with very low occurrence of errors.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Operated manual and electric appliances to peel, slice, and trim food.
Lead Manager
Little Caesars
01.2017 - 02.2018
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Streamlined operations to improve process efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Picker Packer
Elwood Staffing
08.2015 - 08.2016
- Printed labels, packaged boxes, and loaded into outbound containers.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Pulled orders quickly to maintain demanding productivity goals.
Janitor
Prime Inc
10.2011 - 05.2014
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained floor cleaning and waxing equipment.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
Education
High School Diploma -
Horizonte
Salt Lake City, UT08.2011
Skills
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Employee Performance Evaluations
- Team motivation
- Compliance understanding
- Customer service
- Time management
- Decision-making
- Staff management
- Verbal and written communication
- Relationship building
- Complex Problem-solving
- Staff training and development
- Documentation and reporting
- Computer skills
- Attention to detail
Skills
- Staff Management
- Recruitment and hiring
Timeline
Manager
Dollar General
08.2024 - Current
Assistant Manager
Dollar General
03.2023 - 08.2024
Cashier
7-eleven
06.2022 - 09.2023
Sandwich Artist
Subway
02.2018 - 07.2019
Lead Manager
Little Caesars
01.2017 - 02.2018
Picker Packer
Elwood Staffing
08.2015 - 08.2016
Janitor
Prime Inc
10.2011 - 05.2014
High School Diploma -
Horizonte