Ashley Petties
St. Louis,MO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Get Around Trucking LLC
01.2022 - 02.2024
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Owner/Operator
AND Logistics LLC
06.2021 - 12.2021
- Increased customer satisfaction by providing high-quality services and timely communication.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Spearheaded innovative product development processes to maintain competitive edge in the marketplace while meeting consumer demands/preferences efficiently.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
Document Conversion Clerk -Contract
Anacomp Inc
06.2019 - 01.2020
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Centene
02.2018 - 02.2019
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
Cashier
Whataburger
01.2017 - 02.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Pharmacy Tech - Contract
Magellen
02.2015 - 09.2015
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
High school or equivalent -
Hazelwood East Senior High School
St. Louis, MO05.2008
Skills
- Team Player
- Patience
- Time Management
- Goal Oriented
- Strong communication skills
- Willingness to Learn
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Outlook
- Data Entry
- Document Imaging
- Document Scanning
- Bookkeeping
- Contract Administration
- Policy Development
- Customer Service
- Expense Reporting
- Team Supervision
- Employee Supervision
- Compliance Monitoring
- Staff Management
- Office Management
- Staff hiring
- Supply Management
- Billing
- Inventory Control
- Operations Management
- Administrative Support
- Payroll Processing
- Organizational Skills
- Clear oral/written communication
- Financial Tracking
- Report Writing
- Document Management
- Proposal Writing
- Team Bonding
- Excellent multi-tasking ability
Certification
CDL Class A
Timeline
Office Manager
Get Around Trucking LLC
01.2022 - 02.2024
Owner/Operator
AND Logistics LLC
06.2021 - 12.2021
Document Conversion Clerk -Contract
Anacomp Inc
06.2019 - 01.2020
Customer Service Representative
Centene
02.2018 - 02.2019
Cashier
Whataburger
01.2017 - 02.2018
Pharmacy Tech - Contract
Magellen
02.2015 - 09.2015
High school or equivalent -
Hazelwood East Senior High School