Hi, I’m
Ashley Pettigrew
Nacogdoches
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Retail professional with strong background in managing store operations and leading teams. Known for implementing efficient processes that drive sales and improve customer service. Recognized for fostering collaborative team environment and adapting to changing retail demands.
Overview
14
years of professional experience
Work History
Target
Assistant Team Leader
03.2024 - Current
Job overview
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Assisted in the development of training materials for new hires, resulting in a more streamlined onboarding process.
- Managed day-to-day operations of the department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
- Supported hiring efforts by participating in interviews and evaluating candidate qualifications for open positions within the team.
- Supervised at least (8) co-workers at at time.
- Covered shift shortages for [Type] shifts to keep production schedule on time.
- Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
- Pushed co-workers to talk about Target Cards to every customer in line and in self-check out lines.
- Educated staff on organizational mission and goals to help employees achieve success.
Etech Global Services
Customer Service Representative
10.2020 - Current
Job overview
- Answer all incoming calls, update auto, mortgage insurance information, check notes and comments on updated loans, make outbound calls if more information is needed, meet all expectations on calls, keep work area clean
McKesson Specialty Health
Customer Service Representative
04.2023 - 03.2024
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new hires on company policies and procedures as well as best practices for delivering exceptional customer service.
- Streamlined processes for better workflow, reducing call wait times and improving overall customer experience.
- Trained staff on operating procedures and company services.
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
Chevron
Cashier/Customer Service
12.2010 - 04.2021
Job overview
- Greet customers, check in vendors, call vendors for repairs, make bank deposits and change, keep safe coins full, keep store clean, take out trash, check ID for tobacco and alcohol sales, manage cash drawer, keep floor clean and dry, stock coolers and supplies
HIBBITT SPORTS
Retail Customer Service Manager
02.2018 - 08.2020
Job overview
- Greet customers, open store and check registers, organize shoes and clothes, check email and respond, show inventory, check in inventory items, notify loss prevention, ensure staff members are in a good headspace
Education
Nacogdoches High School
High school diploma
Skills
- Loss prevention
- Retail management
- Retail sales
- Store management
- Management
- Recruiting
- Assistant manager experience
- Inventory control
- Pricing
- Merchandising
- Sales
- Sales management
- Payroll
- Customer service
Skills
- Surveillance
- Research
- Upselling
- Cash handling
- Profit & loss
- Cold calling
- Salesforce
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Team Leader
Target
03.2024 - Current
Customer Service Representative
McKesson Specialty Health
04.2023 - 03.2024
Customer Service Representative
Etech Global Services
10.2020 - Current
Retail Customer Service Manager
HIBBITT SPORTS
02.2018 - 08.2020
Cashier/Customer Service
Chevron
12.2010 - 04.2021
Nacogdoches High School
High school diploma
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