Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Pettway

Bayou La Batre,AL

Summary

I am dedicated to exceeding a Customers' experience when in contact with me. I handle each encounter with integrity and professionalism. With knowledge of service delivery and proven multitasking abilities, I am committed to maintaining professional relationships to increase profitability and drive business results. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I use my independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Grocery Clerk

Greer's CashSaver
08.2023 - Current
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.

Food Delivery Driver

DoorDash
02.2019 - Current
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Communicated proactively with management and utilized GPS systems effectively for accurate routing and delivery time estimates.

Night Auditor

Hilton Hotels Corporation
07.2022 - 07.2023
  • Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
  • Upheld hotel security by vigilantly monitoring CCTV footage and conducting periodic property walkthroughs.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
  • Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
  • Supported sales efforts by proactively upselling available services to guests during their stay, increasing overall revenue growth.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Established rapport with regular clientele by providing personalized service tailored to individual preferences.
  • Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Fostered a collaborative work environment amongst all hotel departments through clear communication channels established during shift changes.
  • Participated in continuous learning opportunities provided by the hotel to enhance professional development and stay current on industry trends.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Kept accounts in balance and ran daily reports to verify totals.

Customer Service Sales Representative

American Weather Star
06.2021 - 02.2022
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Collaborated with cross-functional teams to optimize the overall customer experience.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Determined customer needs and interests to recommend AWS products and services to potential clients.
  • Logged customer data into company CRM system to foster strong account management and rapport.
  • Obtained referrals with existing clients to generate new business, while boosting sales.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Recorded accurate and efficient records in customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Negotiated prices, terms of sales and service agreements.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Front Office Assistant

Just Jazzy Hair Salon
11.2014 - 02.2019
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience while answering questions to build rapport and retention.
  • Assisted with event coordination, ensuring successful execution of internal and external events.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Prepared professional correspondence on behalf of management utilizing strong written communication skills when necessary.
  • Made accurate cash deposits successfully under tight deadlines ensuring proper handling and processing of company funds.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.

Education

Bachelor of Science Business Administration - Accounting

Western Governors University
Salt Lake City, UT
05.2028

Skills

  • Payment Processing
  • Customer Service
  • Health Code Standards
  • Retail Sales
  • Written and Oral Communication
  • Punctual and Reliable
  • Word Processing
  • Scheduling and Calendar Management
  • Billing and Invoicing
  • Document Control
  • Meeting Planning
  • Administrative Skills
  • Data Entry
  • Listening Skills
  • Cash Handling
  • Hospitality Services
  • Basic Accounting
  • Attention to detail
  • Organizational skills
  • Database management
  • Multitasking abilities
  • Bookkeeping
  • Excel Spreadsheets
  • Documentation and Recordkeeping
  • Financial Reporting
  • Night Audit Reports
  • Balancing Transactions
  • Generating Reports
  • Occupancy Rates Analysis
  • Clerical Duties
  • Decision-Making
  • Posting Charges
  • Wake-Up Calls
  • Credit and Cash Payments
  • Policy Compliance
  • Fraud Detection
  • Invoicing and Billing
  • Sales Quota Achievement
  • Customer Complaint Resolution
  • Persuasion Techniques
  • CRM Software
  • Call Center Experience
  • Computer Literacy
  • Point of Sale Operation

Certification

  • Property and casualty Claims Adjuster License- Received June 2023
  • GOAT Roofing Training - July 2023

References

 SeMichael Cook Washington -Therapist/Family member- 251.622.2990


Plashette Robbins – Previous AWS Trainer/Coworker – 251.458.5476

Brittany Taylor – Business Partner- 251.623.8467

Timeline

Grocery Clerk

Greer's CashSaver
08.2023 - Current

Night Auditor

Hilton Hotels Corporation
07.2022 - 07.2023

Customer Service Sales Representative

American Weather Star
06.2021 - 02.2022

Food Delivery Driver

DoorDash
02.2019 - Current

Front Office Assistant

Just Jazzy Hair Salon
11.2014 - 02.2019

Bachelor of Science Business Administration - Accounting

Western Governors University

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Ashley Pettway