Ashley Petty
Indianapolis,Indiana
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PATIENT FINANCIAL ADVOCATE
ESKENAZI HEALTH
INDIANAPOLIS
06.2022 - Current
- Assists patients admitted to Eskenazi Health with applying for Medicaid Programs as well as financial assistance programs offered through Eskenazi Health
- Provides patients with information relevant to programs that they qualify for and answers questions regarding the different plans, copays, and premiums
- Works alongside the Patient Access Services department in completing patient registrations and collecting necessary documents and demographics
- Collects and protects sensitive patient information needed for registration and Medicaid application purposes
- Utilitzes work queues within Epic in order to successfully resolve any errors in patient charts for registration
- Experience with government insurance systems such as CoreMMIS, Onesource, and eCarenext
- The Patient Financial Advocate role is very versatile role that is constantly changing but has one main focus: assisting the patients
- This role has taught me to work with mulitple departments and Medical staff in achieving that all patients get the best care possible.
TELLER LEAD
PNC BANK
INDIANAPOLIS
12.2021 - 06.2022
- Assists customers and business owners/depositers with transactions, change orders, and account maintenence
- Participates in lobby engagement to make customers feel welcome by using our five star language that has a customer focus
- Provides customers with a unique experience that is oriented around their financial wellbeing, including information, referrals, and tools/products aimed to make the experience more convenient for the customer
- Teller lead role involves a heavy emphasis on coaching, mentoring, and leading the other tellers in regards to any customer interaction, transaction, or experience
- Holds weekly meetings involving performance, goals, questions, or conflicts that may arise during coaching moments or interactions in general
- Responsible for branch operations that involve loss prevention, including proper organization of important documents, enforcing cash limits/management, being vigiliant of suspicious or unusual customer behavior, and ensuring that protocol and procedure is followed at all times
- The main importance of this role is to be a resource not only to customers, but to the teller staff as well.
TELLER/CUSTOMER EXPERIENCE REPRESENTATIVE
BMO HARRIS BANK
10.2018 - 12.2021
- Assist clients with all banking needs, including deposits, withdraws, transfers, payments and more
- Make calls to customers regarding account options, updates, and opportunities, as well as answer calls from customers regarding their accounts
- Organizational tasks such as filing, filling out paperwork, scheduling appointments, and keep cash drawer in order and protected
- Opening and closing tasks such as cleaning my area, unlocking/locking proper drawers and cabinets, as well as maintaining and balancing the vault.
CLOSING MANAGER/CREWMEMBER
DAIRY QUEEN
INDIANAPOLIS
03.2015 - 10.2018
- Prepped and stocked ingredients, prepared food using fryers and grills, and prepared ice cream using a blender and machine
- Took customer orders and handled their money and change as well as some complaints
- Was trained for both opening and closing of the store which included tasks such as cleaning and stocking the store
- As a manager in this role I was given more responsibilities as far as handling customers and juggling multiple tasks at once
- Also in charge of handling shift conflicts with employees and/or customers, doing supply orders, and occasionally making the schedule as needed.
Education
Studied Software Development in a 6 month intensive learning course. -
ELEVEN FIFTY ACADEMY
05.2021
Studied Psychology and Sociology for 3 years -
INDIANA UNIVERSITY
05.2018
Graduated with a GPA of 3.8 with Academic Honors. Graduated with 15 college credits and as Vice President of Student Council -
Irvington Preparatory Academy
06.2015
Skills
- Verbal and written communication
- Database Search and Data Entry Skills
- Calm and Effective Under Pressure
- EPIC Proficiency
- Caring and Empathetic
- Registration and Scheduling
- Financial Counseling
- Insurance knowledge
- HIPAA Compliance
- Customer Service
- Multitasking
- Attention to Detail
- Cash counting
- Account updating
- Inventory Control
Leadership Experience
After working at Dairy Queen for 3+ years, I was often given a role of leadership during shifts, as there were certain responsibilities that required a degree of experienced. Trusted to train new employees on the job in a productive and kind manner. In group situations I feel that I am comfortable taking lead if necessary especially if others in group do not feel comfortable doing so. Also able to accept other’s leadership with active listening and respect.
Communication Skills
Very comfortable conversing with customers, employees, and employers. Able to listen to and understand the perspectives and needs of others and respond in an appropriate manor. Able to handle emotions in situations of stress and remain polite and calm during any complaint or difficulty. Genuinely talkative and enjoy getting to know the people I will be working with, but also being able to handle my job and responsibilities simultaneously. Proficient in digital communications including email, skype for business, google drive, etc.
Certification
- Certified Indiana Navigator with annual renewal every August
Timeline
PATIENT FINANCIAL ADVOCATE
ESKENAZI HEALTH
06.2022 - Current
TELLER LEAD
PNC BANK
12.2021 - 06.2022
TELLER/CUSTOMER EXPERIENCE REPRESENTATIVE
BMO HARRIS BANK
10.2018 - 12.2021
CLOSING MANAGER/CREWMEMBER
DAIRY QUEEN
03.2015 - 10.2018
Studied Software Development in a 6 month intensive learning course. -
ELEVEN FIFTY ACADEMY
Studied Psychology and Sociology for 3 years -
INDIANA UNIVERSITY
Graduated with a GPA of 3.8 with Academic Honors. Graduated with 15 college credits and as Vice President of Student Council -
Irvington Preparatory Academy