Ashley Pfalzer
Sarasota,FL
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
3
3
years of professional experience
Work History
Barista Trainer
Starbucks, Barista
06.2023 - 01.2024
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Participated in promotional events, representing the establishment positively while showcasing signature drinks.
Barista/Cook
HisPlace
12.2022 - 05.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Knew over 50+ specialty lattes, frappes, smoothies drink recipes by heart, allowing myself to easily recommend and upsell drinks.
- Collaborated with the management team to develop new menu items based on customer feedback and preference
- Built long lasting customer relationships by remembering custom drink/food orders and doing it with a smile
Host/Table Busser/Axe Throwing Coach
Kodiax
10.2022 - 05.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Improved participants'' axe throwing techniques by providing personalized coaching and feedback.
Host/Server
Mooney's Sports Bar & Grill
12.2021 - 09.2022
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Barista Shift Lead
Tim Hortons Cafe & Bake Shop
05.2021 - 09.2022
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Contributed to store profitability by upselling products and promoting seasonal offerings.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Memorized all specialty drinks in order to provide fast and precise customer service
Education
Associate of Arts - SFX Makeup And Prosthetics
Douglas Education Center
Monessen, PA02.2024
Certificate - Cosmetology
GV BOCES
Batavia, NY06.2022
Skills
- Drink Recipe Memorization
- Leadership Experience
- Cleanliness Standards
- Positive Customer Engagement
- Speed and Efficiency
Timeline
Barista Trainer
Starbucks, Barista
06.2023 - 01.2024
Barista/Cook
HisPlace
12.2022 - 05.2023
Host/Table Busser/Axe Throwing Coach
Kodiax
10.2022 - 05.2023
Host/Server
Mooney's Sports Bar & Grill
12.2021 - 09.2022
Barista Shift Lead
Tim Hortons Cafe & Bake Shop
05.2021 - 09.2022
Associate of Arts - SFX Makeup And Prosthetics
Douglas Education Center
Certificate - Cosmetology
GV BOCES