Ashley Pfeiffer
Winfield,IL
Summary
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
8
8
years of professional experience
Work History
Service Coordinator / Billing Coordinator
Sun Mechanical Systems, Inc.
08.2020 - 10.2024
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Opened all service and maintenance work orders and assigned accordingly.
- Processed technician's payroll.
- Entered new service jobs, maintenance jobs and maintenance renewals into Sage.
- Created job and maintenance budgets in Sage.
- Completed and sent all service invoices to customers in a timely manner.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Coordinated with clients to resolve outstanding balances.
Service Coordinator
Stenstrom Companies, Ltd.
07.2017 - 08.2020
- Entered all new incoming work orders, purchase orders and service requests.
- Processed payroll for service technicians.
- Prepared daily dispatch board and coordinated technician's schedules.
- Generated monthly call history and new customer reports.
- Managed company distribution email and routed to the correct contact.
- Answered all incoming phone calls and inquiries while providing excellent customer service.
Client Specialist
Gregg Communications Systems, Inc.
08.2016 - 07.2017
- Assisted with each phase of new customer installations.
- Served as the main point of contact for all assigned projects.
- Programmed and tested client's phone systems to fit their specifications.
- Created and made necessary revisions to all scopes of work.
- Led training sessions for new, as well as existing customers.
- Prepared call flow diagrams for clients using Microsoft Visio.
- Worked closely with network carriers and IT resources to accommodate customer install needs.
Education
Bachelor of Arts - Interdisciplinary Studies
Western Illinois University
Macomb, IL05-2008
Associate of Arts - General
Elgin Community College
Elgin, IL05-2006
Skills
- Telephone communication
- Accurate Recordkeeping
- Organizational Skills
- Multitasking Abilities
- Customer expectation management
- Detail orientation
- Time Management
- Active Listening
- Excellent Communication
- Attention to Detail
- Teamwork and Collaboration
- Reliability
Timeline
Service Coordinator / Billing Coordinator
Sun Mechanical Systems, Inc.
08.2020 - 10.2024
Service Coordinator
Stenstrom Companies, Ltd.
07.2017 - 08.2020
Client Specialist
Gregg Communications Systems, Inc.
08.2016 - 07.2017
Bachelor of Arts - Interdisciplinary Studies
Western Illinois University
Associate of Arts - General
Elgin Community College
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