Ashley Pham
Manassas,VA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. My passion is to contribute, support, and make a difference.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Assistant II
Navy Federal Credit Union
02.2020 - Current
- Partner with leadership to coordinate, execute and maintain programs and initiatives (i.e., Leadership strategy meetings, workshops, conferences, or team-building activities)
- Collect, organize, and maintain data for analysis, reports, and reference documentation leveraging various data sources to support Leadership with decision-making
- Collect input from Business Unit Financial Team regarding budget needs for Annual Financial Plan (AFP) and develop a comprehensive budget proposal that includes detailed spend of overall expenses for the year
- Host bi-monthly meetings with stakeholders to review proposed and actual spend to ensure no overspend
- Attend and participate in 'Lunch with Leaders', Admin Professional, and SharePoint User Group Meetings to understand corporate business goals, marketing strategies, and Microsoft capabilities
- Coordinate travel arrangements within Concur or alternative travel source based on Leadership needs
- Prepare travel authorizations, reconcile expenses, and review/reject/approve expense reports within Procure-to-Pay (P2P)
- Assist in departmental relocation and restructuring to integrate into a new business unit
- Communicate across business units and provide administrative support to ensure smooth and efficient daily operations for Leadership and Staff
- Coordinate and prepare agendas and supplemental materials for virtual or in-person meetings, events, and presentations (i.e., daily meetings, MSO Town Halls, CX Forrester Annual Event, Summits and Kearney Strategy Sessions)
- Actively communicate and share updates and best practices with peers across other business units to contribute to a culture of collaboration
- Handle new hire onboarding, identify inefficiencies in current processes, and propose process improvements to improve efficiency and provide an overall better experience for hiring manager and new hire
- Coordinate across business units to track supply inventory levels, communicate with vendors, place orders, ensure invoices are accurate, and record invoice payments in P2P accounting system
- Answer incoming calls, document messages, and relay them to the appropriate POC in a timely manner.
Loan Processor
Navy Federal Credit Union
06.2016 - 02.2020
- Provided guidance and managed the loan process from pre-qualification to funding stage
- Reviewed and verified members income, credit reports, employment history, and property appraisals to prepare loan application for underwriting submission
- Ensured compliance with company policies, underwriting guidelines, and TRID regulations
- Communicated with members and vendors on a constant basis to obtain all necessary information
- Responsible for managing and updating production pipeline on constant basis.
Administrative Assistant
Sierra Pacific Mortgage
10.2014 - 02.2015
- Prepared and submitted mortgage documents for purchase and refinance transactions to processing department
- Communicated daily with borrowers, title companies, insurance agents, and Realtors
- Maintained and updated contact and customer relationship database
- Scheduled all events, appointments, and meetings for Loan Originator using Microsoft Outlook
- Reviewed borrowers tax documentation to ensure no decline in income
- Assisted in preparing promotional materials for fundraising events
- Tracked and maintained the progress of loans from application submission to close of Escrow.
Education
No Degree - Business Administration
Northern Virginia Community College
Annandale, VASkills
- Provides constant quality assurance with a proven track record of leadership and daily operations management
- Strong attention to detail and accuracy in data entry tasks
- Exhibits superior communication and conflict-resolution skills
- Proficient in coordinating and executing events, including logistics, budget, and vendor management
- Intermediate skills using Microsoft Office applications
Certification
- SAFe 5 Agilist
- SAFe 5 Scrum Master
- SAFe 5 Release Train Engineer
Timeline
Staff Assistant II
Navy Federal Credit Union
02.2020 - Current
Loan Processor
Navy Federal Credit Union
06.2016 - 02.2020
Administrative Assistant
Sierra Pacific Mortgage
10.2014 - 02.2015
No Degree - Business Administration
Northern Virginia Community College