ASHLEY PHAN
El Dorado Hills,USA
Summary
Highly motivated and educated Project Manager with a background in project planning, execution, and team coordination. Proficient in managing schedules, resources, and communication across cross functional teams. Contributed to successful project outcomes by leveraging strong organizational skills, problem solving capabilities, and a collaborative approach. Seeking a career opportunity to apply academic knowledge and experience in project management, while continuing to grow and enhance skills in a dynamic environment.
Overview
10
10
years of professional experience
Work History
Business Development Manager
Mercedes-Benz
12.2021 - 12.2023
- Collaborated and worked closely to maintain strong relationships with internal and external teams (product development, sales, marketing, finance, and supply chain) to ensure success
- Promoted to BDC manager within a year to oversee both the service and sales departments
- Exceeded performance targets by consistently achieving over 90 sales appointments per month, driving exceptional results
- Demonstrated strong leadership by empowering teams to exceed performance goals, while making a positive impact
- Developed processes that streamlined communication and fostered long-term partnerships, contributing to business growth and strengthening client loyalty
- Analyzed market trends and identified reasons behind unsuccessful deals, collaborating cross-functionally to implement solutions that addressed barriers and improved deal closures
- Developed targeted strategies that enhanced customer engagement and increased retention
- Proactively identify project risks and obstacles, developing mitigation strategies to minimize disruptions
- Resolve issues quickly and effectively, ensuring projects stay on track and within budget
Lead Service Coordinator
Mercedes-Benz Stadium
01.2020 - 01.2021
- Dependable team member known for effectively resolving customer concerns by actively listening, empathizing, and delivering timely, well-considered solutions.
- Cultivates a collaborative and supportive environment where everyone works together to achieve success.
- Leveraged CRM systems to optimize sales processes, improve team collaboration, and enhance client relationships for increased revenue growth.
- Collaborated with cross-functional teams to ensure the timely execution of service-related projects while coordinating with external vendors and suppliers.
- Managed over 100 sales calls daily as a Service Coordinator, effectively prioritizing and addressing customer inquiries, coordinating service requests, and ensuring timely follow-up.
- Trained new advisors on CRM systems to ensure efficient use.
- Generated business growth and secured additional store bonuses by effectively managing vehicle recall processes.
- Proactively identified and engaged with new customers to enhance customer satisfaction and maximize service department performance.
- Coordinated customer interactions from start to finish, ensuring consistent follow-up and smooth project progression, while monitoring key performance indicators (KPIs) to track and drive success.
Customer Relations Service Manager
Niello Audi
01.2019 - 01.2020
- Achieved top service survey scores across all companies within the organization.
- Encourages open communication and values input from others to develop effective solutions that enhance customer satisfaction, and drive successful project outcomes.
- Demonstrated exceptional organizational skills, attention to detail, and the ability to meet and exceed performance targets.
- Collaborated with Sales, Parts, and Service departments to gather, analyze customer feedback through surveys, reviews, direct communication, driving improvements in service delivery and customer satisfaction.
- Leverage customer data and use insights to make data-driven decisions and offer tailored solutions to improve the customer service experience
- Resolved customer complaints in professional and timely manner.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Financial Advisor
Arkshire Financial
01.2018 - 01.2019
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated organizations on financial literacy by designing impactful presentations and visual storytelling with PowerPoint and Google Slides, tailoring content to communicate complex ideas clearly to diverse audiences.
- Secured investment partnerships with CPA firms and dental practices, driving business growth, and expanding the company's investor network.
Product Specialist
Folsom Lake Toyota
12.2016 - 12.2018
- Plan and execute product demonstrations and events to showcase Toyota vehicles, features, and technologies
- Thrived in the fast-paced dealership environment, managing multiple tasks simultaneously, prioritizing customer needs, and ensuring efficient operations while maintaining high-quality service and performance.
- Coordinate with marketing teams to create effective presentations, displays, and promotional materials that will engage customers, and increase showroom traffic
- Collect customer feedback from interactions, surveys, and product reviews to identify trends and areas for product improvement
- Supported sales representatives during client meetings by providing knowledge on specific features or functionalities of the given product line.
- Trained and provided expertise for onboarding employees.
Preschool Teacher
Kindercare
12.2013 - 12.2016
- Develop and implement lesson plans that meet the developmental needs of preschool-aged children
- Establish and maintain open lines of communication with parents, providing regular updates on their child's progress and activities
- Ensure that all activities and classroom environments adhere to health, safety, and regulatory standards
- Encourage positive social interactions and guide children in resolving conflicts
- Assisted and supervised 12-15 children throughout entire school day
Education
Master's in Project Management
Colorado State University Global
01.2025
Bachelor of Science - Business Management
Colorado State University Global
08.2023
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Business Development Manager
Mercedes-Benz
12.2021 - 12.2023
Lead Service Coordinator
Mercedes-Benz Stadium
01.2020 - 01.2021
Customer Relations Service Manager
Niello Audi
01.2019 - 01.2020
Financial Advisor
Arkshire Financial
01.2018 - 01.2019
Product Specialist
Folsom Lake Toyota
12.2016 - 12.2018
Preschool Teacher
Kindercare
12.2013 - 12.2016
Master's in Project Management
Colorado State University Global
Bachelor of Science - Business Management
Colorado State University Global
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