Ashley P. Herrera
Downey,CA
Summary
Detail-oriented and results-driven professional with a diverse background in customer experience, religious studies, mentorship, legal assistance, policy, and dog grooming. Proven expertise in delivering exceptional customer service, managing complex tasks, and building strong relationships. Skilled at problem-solving, leading cross-functional teams, and providing strategic solutions to support business objectives and client needs. Bilingual in Spanish with a proven ability to thrive in dynamic, high-pressure environments and consistently deliver high-quality outcomes.
Overview
12
12
years of professional experience
Work History
Customer Experience Evaluator
HS Brands Global
08.2023 - Current
- Delivered actionable insights and comprehensive feedback to enhance customer service and increase client satisfaction across various industries, including retail, hospitality, and banking
- Conducted undercover visits to retail stores, banks, casinos, and restaurants, identifying key areas for service improvement
- Managed client relationships by identifying growth opportunities and recommending targeted improvements to drive sales and customer retention
- Developed and delivered detailed presentations and Reports on data analysis and operational reviews to senior management
Law Clerk and Legal Intern
LA County Grand Jury
03.2019 - Current
- Supported legal teams by preparing trial notebooks, exhibits, and case documentation for grand jury proceedings
- Drafted legal complaints and summons, assisting in the preparation of cases for trial
- Coordinated juror logistics, maintained case summaries, and helped facilitate post-indictment activities
- Provided administrative support, including answering calls and managing case inquiries for legal teams
Graduate Peer Mentor
California State University, Long Beach
08.2022 - 09.2023
- Mentored 9 graduate students, offering personalized support on academic, professional, and personal development
- Identified at-risk students and provided proactive solutions, helping them stay on track with academic and career goals
- Offered guidance on time management, study habits, and navigating virtual learning environments
- Collaborated with academic departments to connect students with relevant resources, such as counseling, career services, and social events
- Facilitated regular communication through email, text, and Zoom, ensuring students’ needs were addressed in a timely manner
Religious Studies Graduate Assistant
California State University, Long Beach
01.2022 - 07.2023
- Assisted faculty with research, course preparation, and grading, ensuring students received timely feedback
- Supported the development of course materials and organized research for academic projects
- Maintained accurate student records and provided support for administrative tasks within the department
- Coordinated communication between faculty, students, and other departments, streamlining workflows
- Contributed to academic development through involvement in research initiatives and departmental events
Grooming Intern
West Coast Grooming Academy
02.2023 - 06.2023
- Gained hands-on experience in grooming, bathing, and handling a wide range of dog breeds and temperaments
- Demonstrated strong attention to detail while performing tasks such as nail trimming, teeth brushing, and flea removal treatments
- Built rapport with clients by providing exceptional care for their pets, ensuring a high level of satisfaction
- Maintained a clean and safe environment by adhering to grooming and safety protocols, ensuring the well-being of pets at all times
- Punctual and reliable, ensuring grooming appointments were completed on time
Sales Associate
TJMaxx of CA
11.2021 - 03.2023
- Delivered excellent customer service in high-volume retail environment, ensuring a positive shopping experience for customers
- Handled cash transactions, returns, and exchanges with accuracy, consistently meeting operational standards
- Actively participated in store recovery and organizational tasks, ensuring the store remained clean and well-stocked
- Assisted in maintaining the Women’s Department, providing product knowledge and offering sales support to customers
Volunteer
Downey Food Pantry
06.2019 - 08.2019
- Collected and sorted donations from local businesses and schools, ensuring food was distributed to those in need
- Assisted in the operation of the pantry, working directly with community members to address food insecurity
PTSA Volunteer & Scholarship Committee Member
Downey High School PTSA
11.2012 - 01.2013
- Supported fundraising efforts and school events, ensuring smooth operations during school activities
- Participated in the selection process for scholarship awards, recognizing students who demonstrated excellence in community service
Education
Master of Arts - Religious Studies
California State University, Long Beach
Long Beach, CA05-2023
Bachelor of Arts - Political Science
California State University, Long Beach
Long Beach, CA05-2017
Skills
- Analytical reasoning
- Data interpretation
- Performance assessment
- Project evaluation
- Legal research
- Ethics and professionalism
- Legal documentation
- Organization
- Data acquisition
- Administrative support
- Data analysis
- Academic research
- Teaching assistance
Timeline
Customer Experience Evaluator
HS Brands Global
08.2023 - Current
Grooming Intern
West Coast Grooming Academy
02.2023 - 06.2023
Graduate Peer Mentor
California State University, Long Beach
08.2022 - 09.2023
Religious Studies Graduate Assistant
California State University, Long Beach
01.2022 - 07.2023
Sales Associate
TJMaxx of CA
11.2021 - 03.2023
Volunteer
Downey Food Pantry
06.2019 - 08.2019
Law Clerk and Legal Intern
LA County Grand Jury
03.2019 - Current
PTSA Volunteer & Scholarship Committee Member
Downey High School PTSA
11.2012 - 01.2013
Master of Arts - Religious Studies
California State University, Long Beach
Bachelor of Arts - Political Science
California State University, Long Beach
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