Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashley Phifer

Newburgh,NY

Summary

To obtain the PMO Consultant position, where I will effectively utilize my strong communication skills, innovative problem-solving abilities, and strategic planning expertise. My experience working with cross-functional teams will enable me to drive significant outcomes and deliver exceptional results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Field Operations Consultant

Mcdonalds
01.2022 - Current
  • NRBES SME Lead - worked cross-functionally with MHQ partners, FOLs, FBPs, and FOCs, providing consistent communication, collaborating with the Business review department, and supporting restaurants.
  • Implemented a comprehensive training plan to certify 4 NYM Consultants, proactively assigned visits, monitored the timely completion of NRBES, and actively engaged with questions from the field to ensure clarity and support.
  • Developed a comprehensive tracking sheet to ensure FOCs remain accountable for following up on NRBES visit completions. This was effectively communicated to FOL during our monthly touchpoints, fostering better collaboration and alignment.
  • The NYM Owner-Operator Ops Lead showcased the critical importance of NRBES during the BU Meeting, reinforcing its value for our objectives.
  • Implemented processes and procedures to improve overall efficiency in assessing NRBES.
  • Protect the McDonald's brand by identifying issues that may pose risks to the customer experience and brand perception
  • Collaborated with O/O's to target issues and uncover methods that would increase operational efficiency.
  • Collaborating with the PMO team supporting Best Burger and McCrispy Strips Showcases.


General Manager

Burger King
02.2013 - 12.2021
  • I successfully engaged in both written and in-person communication with a diverse team and the district manager, fostering collaboration and understanding.
  • Developed incentives and implemented strategies to increase sales and profitability for example opening the cash booth during the peak.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Crew Person - Manager

Mcdonalds
06.2004 - 12.2013
  • Accomplished multiple tasks within established timeframes.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

High School Diploma -

Newburgh Free Academy
Newburgh
06-2008

Skills

    With my experience collaborating with various teams and my ability to think creatively, I possess the business acumen necessary to achieve strong results I thrive in high-pressure situations and can quickly adapt to meet business needs Additionally, I have developed positive relationships with both internal and external customers, which enables me to effectively influence key stakeholders while safeguarding the McDonald’s brand

Accomplishments

Family-Value Award 2024

Certification

  • DLIM
  • Leading Great Restaurants
  • Leading as a Trusted Business Partner
  • Activate

Timeline

Field Operations Consultant

Mcdonalds
01.2022 - Current

General Manager

Burger King
02.2013 - 12.2021

Crew Person - Manager

Mcdonalds
06.2004 - 12.2013

High School Diploma -

Newburgh Free Academy

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Ashley Phifer