Ashley Phillips
Norfolk,VA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in retail sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Licensed Realtor
Garrett Realty Partners
Virginia Beach & Newport News , VA
03.2023 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
- Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Conducted open houses and showings of properties to prospective buyers.
- Answered inquiries from potential buyers regarding features of property listings.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Generated leads through networking activities, cold calling prospects, referrals.
- Assisted clients in obtaining financing options such as mortgages or loans.
- Attended industry events such as conferences or seminars related to real estate topics.
- Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
Warehouse Employee
Buckstaff Public Safety (Tuff ties)
Chesapeake, VA
04.2022 - 05.2023
- Monitored production performance and ensured quality standards were met.
- Planned, coordinated, and monitored daily operations of the manufacturing department.
- Assigned tasks to staff based on their qualifications and experience level.
- Inspected finished products for defects before they were shipped out to customers.
- Coordinated with other departments such as Quality Assurance, Procurement. for smooth functioning of operations.
- Performed regular maintenance checks on machinery used in the manufacturing process.
Store Manager
Kay Jewelers
Chesapeake, Williamsburg, VA
12.2013 - 04.2020
- Advised District Manager of merchandise requirements, career paths of employees, curriculum for leadership meetings, and analyzed data of sales volume amongst the district
- Established credibility with customers, fellow managers, and employees
- Exercised analytical thinking and reasoning when reviewing performance, applications, and store reviews
- Set direction and gained commitment from my employees by projecting optimism, confidence, and enthusiasm.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Assistant Store Manager
Kay Jewelers
Hampton, VA
11.2009 - 12.2013
- Oversaw all management tasks in the absence of the store manager
- Maintained daily focus among all team members on standards achievements
- Effectively communicated praise and criticism as needed
- Accepted responsibility to make decisions and delegated as needed.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Store Manager
Kay Jewelers
Richmond
08.2008 - 11.2009
- Advised District Manager of merchandise requirements, career paths of employees, curriculum for leadership meetings, and analyzed data of sales volume amongst the district
- Established credibility with customers, fellow managers, and employees
- Exercised analytical thinking and reasoning when reviewing performance, applications, and store reviews
- Set direction and gained commitment from my employees by projecting optimism, confidence, and enthusiasm.
Optometrist Tech / Office Assistant
Second Sight Optical, Doctor Tonya D. Long O.D., P.C.
Newport News
01.2006 - 08.2007
- Organize and maintain a properly functioning office environment
- Update office ledger into Google Sheets
- Submit insurance claims and input eye appointments into preferred systems
- Perform pre screenings for all patients prior to moving forward with Dr
- Long.
Sales Associate
Kay Jewelers
Newport News
12.2005 - 08.2007
- Overachieved sales goals set weekly, quarterly, and annually.
Education
Real Estate Salesperson - Real Estate
Real Estate University
Norfolk, VA12.2022
Leadership And Management
Career Development School
Akron, OH01.2018
Certified Diamontologist -
Diamond Council (DCA)
Skills
- Strong Leader
- Strategic Thinker
- Efficient Decision Making
- Excellent Customer Service
- Effective Communication
- Attention to Detail
- Client Rapport and Retention
- Client-Focused Service
- P&L Analysis
- Cost Control
- Employee Development
- Customer Service
- Employee Coaching and Mentoring
- Teamwork and Collaboration
- Task Delegation
- Professional and Courteous
- Goal Setting
- Hiring and Training
- Training and Development
- Managing Operations and Efficiency
- Customer Relationship Management
- Marketing and advertising
- Contract Negotiation
Accomplishments
- Several sales awards including fully paid company incentive trips
- Top sales award within my real estate brokerage
Certification
- Licensed Real Estate Agent
- Certified Diamondtologist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Licensed Realtor
Garrett Realty Partners
03.2023 - Current
Warehouse Employee
Buckstaff Public Safety (Tuff ties)
04.2022 - 05.2023
Store Manager
Kay Jewelers
12.2013 - 04.2020
Assistant Store Manager
Kay Jewelers
11.2009 - 12.2013
Store Manager
Kay Jewelers
08.2008 - 11.2009
Optometrist Tech / Office Assistant
Second Sight Optical, Doctor Tonya D. Long O.D., P.C.
01.2006 - 08.2007
Sales Associate
Kay Jewelers
12.2005 - 08.2007
Real Estate Salesperson - Real Estate
Real Estate University
Leadership And Management
Career Development School
Certified Diamontologist -
Diamond Council (DCA)
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