Ashley Phillips
Tulsa,OK
Summary
I have extensive experience in the customer service field. I am used to working multiple systems at once, being on a phone, filing, keeping records, etc. I have the skills to perform well under pressure, have a professional mindset, and I work well with others. I welcome training and constructive feedback. I would make a delightful addition to your office environment. Organized and results-oriented Planner excels at seeing big picture and creating plans to achieve business objectives. Adept at leveraging data-driven insights and implementing proactive solutions to deliver cost-effective and timely results. Possesses strong communication, customer service and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Holiday Planner
Carnival Cruise Line
10.2022 - 04.2023
- Collaborated with cross-functional teams to align goals and ensure project success.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Customer Service Representative
J & J Exterminating Co. Inc.
12.2020 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Assistant Store Manager
Advance America
09.2019 - 04.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Loyalty/ Tier 2 Tech Support
AT&T Mobility
07.2012 - 12.2018
- Minimized ticket escalation rates by proactively addressing recurring issues through root cause analysis and remediation efforts.
- Participated in regular training sessions to stay updated on industry best practices and emerging technologies relevant to the role.
- Actively participated in disaster recovery exercises, aiding in the development of comprehensive contingency plans for critical systems failures.
- Improved system performance by troubleshooting, diagnosing, and resolving network connectivity problems.
- Maintained comprehensive records of all client interactions, ensuring accurate documentation and seamless transition between support tiers.
Connection Center
Sams Club
05.2010 - 05.2012
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Executed promotions and met or exceeded established sales goals.
- Addressed technical issues experienced by customers, guiding them through troubleshooting steps for prompt resolutions.
- Monitored merchandise to maintain optimum inventory level.
- Resolved customer inquiries and complaints by offering appropriate solutions, resulting in increased customer retention.
- Trained new associates on connection center procedures, enhancing team performance and productivity.
- Developed rapport with frequent callers, promoting a positive brand image through attentive service.
- Sold products and services to new and existing customers.
Education
Ged - GENERAL EDUCATION
Sabine Parish School Board
Skills
- 60 wpm
- Call Center
- Customer Service
- Data Entry
- Lending
- Assistant Manager Experience
- Merchandising
- Office Administration
- Store Management Experience
- Loan processing
- Retail management
- Supervising experience
- Technical support
- Microsoft Word
- Microsoft Office
- Management
- Clerical experience
- Cash register
- Store management
- Customer service
- Sales
- Remote access software
- Telecommunication
- Marketing
- Organizational skills
- Google Suite
Certification
- Medical Assistant
- Driver's License
Personal Information
- Title: Open minded Professional
- Work Permit: Authorized to work in the US for any employer
Timeline
Personal Holiday Planner
Carnival Cruise Line
10.2022 - 04.2023
Customer Service Representative
J & J Exterminating Co. Inc.
12.2020 - 06.2022
Assistant Store Manager
Advance America
09.2019 - 04.2020
Customer Loyalty/ Tier 2 Tech Support
AT&T Mobility
07.2012 - 12.2018
Connection Center
Sams Club
05.2010 - 05.2012
Ged - GENERAL EDUCATION
Sabine Parish School Board