Ashley Phillips
Lewiston,ID
Summary
Results-driven Customer Representative known for productivity and efficient task completion, Wanting to contribute to the success of your team. Possesses and excels in specialized skills as in communication, problem-solving, and adaptability, ensuring exceptional performance in conducting surveys and interpreting results for actionable insights.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Telephone Survey Representative
SQM Group
Coeur d'Alene
09.2021 - 02.2024
- Conducted telephone interviews with customers of SQM clients
- Followed SQM standards and scripting while accurately documenting responses and demonstrating good judgment
- Performed excellent listening and interpersonal skills
- Clearly and effectively communicated in a professional telephone manner
- Demonstrated good judgment.
- Documented customer service issues identified through surveys.
- Collaborated with other departments to ensure accuracy of survey data.
Call Center Agent
Life Track Services
Clarkston
03.2016 - 08.2020
- Made calls
- Completed graduate follow-ups
- Recorded information
- Answered calls and directed calls to the appropriate department
- Imported and exported call centers schools
- Sectioned for the call center
- Created spreadsheets
- Made copies
- Provided strong customer service for calls made and calls received.
Cashier
Stinker Station 112
Lewiston, ID
06.2015 - 12.2015
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Education
Some College (No Degree) - Business Administration
Southern New Hampshire University
Manchester, NHSkills
- Computer Skills
- Interviewing Clients
- Data Collection
- Goal-Oriented
- Confidentiality
- Following Direction
- Customer service and assistance
- Cold Calling
- Upselling
- Typing
- Customer service
- Organizational skills
- Communication Skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Inbound and outbound calls
- Telephone Etiquette
Certification
Customer Service: Problem-Solving and Troubleshooting . Top skills covered (Troubleshooting, Problem Solving, and Customer Service.)
Human Resources: Payroll.Top skills covered (Payroll Administration)
Working with Upset Customers Working with Upset Customer.Top skills covered (Escalation Resolution and Customer Service)
References
References available upon request.
Timeline
Telephone Survey Representative
SQM Group
09.2021 - 02.2024
Call Center Agent
Life Track Services
03.2016 - 08.2020
Cashier
Stinker Station 112
06.2015 - 12.2015
Some College (No Degree) - Business Administration
Southern New Hampshire University
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