Ashley Phipps
Knoxville ,TN
Summary
Dynamic professional with a proven track record at FedEx, adept in streamlining operations for efficiency and enhancing customer satisfaction. Skilled in problem-solving and Microsoft Office, with a knack for maintaining high standards of organization and communication. Achieved significant cost savings through process optimization, demonstrating exceptional multitasking and prioritization abilities.
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Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
6
6
years of professional experience
Work History
Receptionist
Copper Cellar
04.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Factory Lead
FedEx
12.2018 - 02.2020
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
- Increased customer satisfaction by improving product quality through robust process controls and proactive defect prevention measures.
- Identified root causes of recurring issues through rigorous problem-solving techniques, developing long-term solutions to prevent recurrence.
Education
GED - Nursing Education
Rhea County Highschool
Evensville, TN03.2020
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Customer and client relations
- Data input
- Multi-line telephone operation
- Basic accounting
- Office equipment operations
- Spreadsheet tracking
- Transcription and dictation
- Office supply inventory control
- Reception desk management
- Multitasking and prioritization
- Team building
- Microsoft Office proficiency
- Document Preparation
- Reception Management
- Office Equipment Operation
- Problem-solving aptitude
Timeline
Receptionist
Copper Cellar
04.2020 - Current
Factory Lead
FedEx
12.2018 - 02.2020
GED - Nursing Education
Rhea County Highschool
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