ASHLEY PHYU
Phoenix,AZ
Summary
Doctor of Pharmacy with experience in quality assurance, product issue investigation, and healthcare professional engagement. Skilled in interdisciplinary collaboration, scientific communication, and clinical problem-solving, with a focus on translating complex medical information into clear, actionable insights. Proven ability to build strong professional relationships and support evidence-based decision making. Seeking to leverage clinical expertise and communication skills in a Medical Science Liaison role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Call Center Quality Assurance Pharmacist
Covetrus
Phoenix, United States
2023.08 - Current
- Investigate and resolve cases involving commercial and compounded medication product issues through case documentation, log analysis, product research, and cross-functional collaboration with laboratory teams and veterinary clinics.
- Engage with veterinary professionals and clients to understand clinical and product-related concerns, utilizing strong communication and problem-solving skills to provide accurate information and effective resolutions.
- Provide high-touch “white glove” service to veterinary clinics by leading phone and Zoom consultations to address product concerns and maintain strong client relationships.
- Accept verbal prescriptions from veterinary providers and offer guidance on compounded medications, dosage forms, dosing considerations, and patient-specific factors.
- Counsel veterinary staff and pet owners on medication administration, handling of compounded formulations, and potential adverse effects while ensuring prescription accuracy.
- Contribute to monthly Product Issue meetings by identifying recurring quality concerns, evaluating root causes, and collaborating with leadership to develop corrective strategies.
APPE Elective: Veterinary Pharmacy
University of Florida
Gainesville, United States
2023.04 - 2023.05
- Participated in interdisciplinary rounds with veterinarians, residents, and students across multiple specialties including internal medicine, cardiology, dermatology, and zoo medicine, providing drug information support and pharmacotherapy insights.
- Documented detailed SOAP notes assessing patient status and contributing pharmacotherapy recommendations to support treatment planning.
- Compounded veterinary medications under pharmacist supervision to support individualized treatment needs across a variety of animal species.
- Assisted veterinary teams during procedures at regional zoological facilities, gaining exposure to pharmacologic management of exotic and nontraditional species.
- Presented journal clubs and patient case discussions, critically evaluating medical literature and therapeutic approaches for veterinary patients.
APPE Community Pharmacy: MTM
King Soopers Pharmacy
Denver, United States
2023.02 - 2023.03
- Conducted comprehensive medication reviews to evaluate therapeutic appropriateness, identify potential drug-related problems, and optimize medication use.
- Coordinated with healthcare providers to resolve prescription issues and facilitate timely medication access and therapy continuation.
- Provided patient education on prescription medications at dispensing, including proper administration, adherence strategies, and potential adverse effects.
- Processed verbal prescriptions and prescription transfers while ensuring accuracy and compliance with pharmacy regulations.
APPE Ambulatory Pharmacy: Anticoag + Diabetes
Banner University Medicine - North MedCare Clinic
Tucson, United States
2022.10 - 2022.11
- Evaluated anticoagulation therapy by reviewing INR values and assessing treatment appropriateness, providing evidence-based dosing recommendations under pharmacist supervision.
- Assessed diabetes management by reviewing blood glucose logs and identifying opportunities to optimize glycemic control through pharmacologic and lifestyle interventions.
- Educated patients on anticoagulant and antidiabetic therapies, including medication administration, adherence strategies, and recognition of potential adverse effects.
- Collaborated with interdisciplinary healthcare providers to support individualized treatment plans and document clinical recommendations in the electronic health record.
APPE Internal Medicine: Overnight ICU
University of Colorado Health
Aurora, United States
2022.08 - 2022.10
- Monitored critically ill ICU patients receiving vancomycin therapy, evaluating pharmacokinetic parameters and recommending dosing adjustments to optimize therapeutic drug monitoring.
- Collaborated with emergency department pharmacists during high-volume periods to support medication verification and timely pharmacotherapy management.
- Responded to overnight code situations by preparing emergency medications, retrieving critical supplies, and supporting the interdisciplinary care team during acute resuscitation events.
- Led nightly educational discussions on critical care disease states and pharmacotherapy topics, facilitating clinical knowledge sharing among pharmacy team members.
aIPPE: Medical Intensive Care Unit
University of Colorado Health
Aurora, United States
2022.01 - 2022.02
- Participated in daily interdisciplinary ICU rounds with physicians, pharmacists, and nurses to evaluate complex medication regimens and support evidence-based therapeutic decision-making.
- Monitored critically ill patients’ pharmacotherapy for efficacy, safety, and potential drug-related problems.
- Performed pharmacokinetic calculations to support dosing recommendations for medications requiring therapeutic drug monitoring.
- Contributed to journal club discussions and patient case presentations, critically evaluating medical literature and therapeutic approaches in acute care settings.
- Engaged in interprofessional educational sessions focused on critical care disease states and pharmacotherapy management.
Education
PharmD -
University of Colorado Skaggs School of Pharmacy
Aurora, CO05.2023
Bachelor of Science - Biology
University of Florida
Gainesville, FL05.2017
Skills
- Interdisciplinary Collaboration
- Relationship Building and Management with Healthcare Professionals
- Effective Scientific & Clinical Communication
- Patient Education & Medication Counseling
- Quality Assurance & Issue Investigation
- Stakeholder Needs Assessment
- Client Advocacy & Support
Certification
• Arizona Pharmacist License, S026547, 07/01/23, 10/01/24
• Florida Pharmacy Intern License, PSI45238, 02/01/23, Present
• Veterinary Pharmacy Certificate Program, Completed, 10/01/22
• Arizona Pharmacy Intern License, I026013, 09/01/22, Present
• Florida Pharmacy Intern License, PSI45238, 02/01/23, Present
• Veterinary Pharmacy Certificate Program, Completed, 10/01/22
• Arizona Pharmacy Intern License, I026013, 09/01/22, Present
Languages
- Burmese
- English
References
References available upon request
Timeline
Call Center Quality Assurance Pharmacist
Covetrus
2023.08 - Current
APPE Elective: Veterinary Pharmacy
University of Florida
2023.04 - 2023.05
APPE Community Pharmacy: MTM
King Soopers Pharmacy
2023.02 - 2023.03
APPE Ambulatory Pharmacy: Anticoag + Diabetes
Banner University Medicine - North MedCare Clinic
2022.10 - 2022.11
APPE Internal Medicine: Overnight ICU
University of Colorado Health
2022.08 - 2022.10
aIPPE: Medical Intensive Care Unit
University of Colorado Health
2022.01 - 2022.02
PharmD -
University of Colorado Skaggs School of Pharmacy
Bachelor of Science - Biology
University of Florida