Ashley Pichardo
Charlotte,NC
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to leam and contribute to team success.
Organized and motivated employe eager to apply time management and organization skills in various environments, seeking entry level opportunities to expend skills while facilitating company growth
Overview
8
8
years of professional experience
1
1
Certification
Work History
Title Clerk/accounting Assistant
Car Revolution
10.2023 - Current
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Examined and verified Number titles weekly.
Receptionist
Car Revolution
04.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Income Tax Assistant
Global Service Income Tax Immigration & Multi Serv
01.2017 - 11.2017
- Developed customized strategies for each client''s unique financial situation, ensuring optimal results in their income tax filings.
- Resolved client inquiries promptly, demonstrating excellent communication skills and knowledge of tax regulations.
- Built long-lasting relationships with clients based on trust established through consistent provision of accurate advice tailored to their individual needs.
- Provided guidance to colleagues on complex tax situations when needed, fostering teamwork within the department while sharing valuable expertise with peers.
- Increased client satisfaction by providing timely and accurate income tax assistance.
- Analyzed financial records to verify accuracy of tax returns.
Education
Khe
The Bronx, NY08.2017
Skills
- Title processing
- File Management
- Accuracy and Precision
- Title Research
- Document Review
- Temporary tags
- Title Examination
- Data Entry
- Excellent Communication
- Multitasking
- Problem-Solving
- Self Motivation
- Goal Setting
- Professionalism
Certification
Lash artist
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Title Clerk/accounting Assistant
Car Revolution
10.2023 - Current
Receptionist
Car Revolution
04.2023 - 10.2023
Income Tax Assistant
Global Service Income Tax Immigration & Multi Serv
01.2017 - 11.2017
Khe