Ashley Picklesimer
Dawsonville,GA
Summary
Dynamic leader with a proven track record at Piedmont Urgent Care by Well street, enhancing patient satisfaction and streamlining operations. Skilled in healthcare software and patient confidentiality, I excel in team motivation and operational management. Achieved significant improvements in efficiency and service quality, demonstrating strong problem-solving abilities and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Patient Service Representative Team Lead
Piedmont Urgent Care By Wellstreet
03.2023 - Current
- Enhanced patient satisfaction by addressing inquiries and resolving concerns promptly.
- Streamlined appointment scheduling for increased efficiency and improved patient experience.
- Developed strong relationships with patients and their families to provide exceptional customer service at all times.
- Addressed any discrepancies in billing or insurance claims promptly to minimize potential financial issues for both patients and the organization.
- Implemented proactive strategies for managing high call volumes while maintaining excellent customer service standards.
- Served as a liaison between patients, physicians, nurses, and administrative staff to facilitate smooth operations within the clinic or healthcare facility.
- Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations.
- Reduced wait times for appointments by optimizing scheduling practices and utilizing available resources efficiently.
- Ensured compliance with HIPAA regulations and confidentiality guidelines throughout all aspects of patient care coordination activities.
- Maintained accurate and up-to-date records of patient demographics, insurance information, and medical histories by consistently verifying data during each visit or interaction.
- Coordinated with other departments to ensure seamless delivery of services throughout the patient journey.
- Assisted in the implementation of electronic health record systems to streamline workflow processes and improve data accessibility.
- Promoted a positive work environment through effective team collaboration and open communication channels.
- Identified areas for improvement within the department through regular analysis of operational metrics and implemented necessary changes accordingly.
- Supported continuous improvement efforts within the department by participating in regular meetings, sharing best practices, and staying current on industry trends.
- Increased accuracy in data entry by implementing quality control measures for patient records management.
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team.
- Collaborated closely with clinical staff to coordinate patient care plans, ensuring a seamless transition between healthcare providers and settings.
- Facilitated clear communication between patients, medical staff, and insurance providers to ensure accurate billing and documentation.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Patient Registration Associate
Children's Healthcare of Atlanta
01.2021 - 05.2025
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations and hospital policies.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Actively participated in ongoing professional development opportunities keeping current on industry trends.
- Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
- Recognized for excellent time management skills, consistently completing tasks within tight deadlines despite competing priorities.
- Enhanced patient registration efficiency by streamlining processes and implementing electronic records management.
- Assisted in training new Patient Registration Associates, sharing best practices and company protocols.
- Promoted a positive work environment fostering teamwork among fellow Patient Registration Associates resulting in improved staff morale.
- Processed payments from patients for copays, deductibles, or other out-of-pocket expenses as required.
- Utilized language interpretation services when necessary to facilitate clear communication with diverse patient populations.
- Collaborated with multidisciplinary teams to optimize communication and streamline workflows for improved patient satisfaction.
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
- Reduced wait times for patients through effective scheduling and coordination with medical staff.
- Implemented strategies to minimize registration errors, leading to increased accuracy in data entry efforts.
- Coordinated closely with nursing staff to prioritize room assignments based on individual patient needs.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
Farm Owner
Country Side Farms
05.2015 - 01.2025
- Oversaw farm maintenance ensuring all structures/equipment were kept in good working order to prevent delays.
- Enhanced livestock health and productivity with meticulous attention to nutrition, breeding, and disease prevention strategies.
- Empowered employees providing ongoing professional development opportunities fostering growthloyalty.
- Recruited trained, and supervised seasonal staff to ensure proper care of crops, livestock, machinery maintenance tasks during peak periods.
- Maintained and repaired various farming equipment.
- Trained and supervised farmhands in proper use of farm equipment and safety protocols.
- Maintained accurate financial records for budgeting purposes, enabling informed decision-making regarding operational investments.
- Developed comprehensive farm safety protocols to minimize accidents and maintain a safe working environment.
- Managed farm operations for optimal efficiency, streamlining processes and reducing labor costs.
Assistant Manager
Carney Performance Horses
01.2019 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Veterinary Practice Manager
Dawson Forest Animal Hospital
08.2011 - 05.2015
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
- Increased overall client satisfaction rates by implementing targeted customer service initiatives tailored specifically toward each unique demographic within our community base.
- Implemented a preventive care program to educate clients on the importance of routine checkups and vaccinations, resulting in healthier pets and increased repeat business.
- Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
- Streamlined inventory management system to reduce waste and maintain optimal supply levels.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Associate of Science - Health Information Management
Georgia Piedmont Technical College
Clarkston, GA05-2025
High School Diploma -
Dawson County High School
Dawsonville, GA05-2015
Skills
- Patient registration
- Patient confidentiality
- Team motivation
- Insurance verification
- Professionalism and ethics
- Staff training and development
- Medical terminology
- Employee training
- Appointment scheduling
- Accuracy and precision
- Task delegation
- Staff evaluation
- Policy adherence
- Workload management
- Healthcare software expertise
- Privacy compliance
- Employee scheduling
- Emergency preparedness
- Customer service
- Schedule coordination
- Problem-solving
- Patient relations
- Customer rapport
- Friendly and outgoing
- Electronic recordkeeping
- Payment collection
- Team collaboration
- Team leadership
- HIPAA compliance
- Patient check-in
- Electronic health records
Timeline
Patient Service Representative Team Lead
Piedmont Urgent Care By Wellstreet
03.2023 - Current
Patient Registration Associate
Children's Healthcare of Atlanta
01.2021 - 05.2025
Assistant Manager
Carney Performance Horses
01.2019 - 01.2021
Farm Owner
Country Side Farms
05.2015 - 01.2025
Veterinary Practice Manager
Dawson Forest Animal Hospital
08.2011 - 05.2015
Associate of Science - Health Information Management
Georgia Piedmont Technical College
High School Diploma -
Dawson County High School
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