Ashley Pike
Canterbury,CT
Summary
I am a highly enthusiastic customer service professional, motivated with a strong work ethic, adaptability, and exceptional interpersonal skills with 10+ years client interface experience. I excel at time management and organization dexterity in various environments, while also adequately mastering new abilities. Currently I am a skilled scheduler, familiar with compliance and documentation requirements. I surpass multitasking skills, not only within my career but also in my personal life.
Overview
12
12
years of professional experience
Work History
Scheduler
Orthopedic Partners
North Franklin, CT
10.2022 - Current
- Balanced patient schedules, doctors and PA's availability and maximum load levels while scheduling appointments.
- Created and maintained accurate and complete records of all patients interactions in job-related software.
- Daily scheduling for 12 doctors including their physician's assistants, and determining what body part's they specialize in.
- Made phone calls to schedule appointments, verify demographics, and insurances.
- Submitted new system orders and completed related paperwork.
- Recorded information from potential patients regarding specific reasons for making an appointment such as, if the patient is currently a workers comp claim, or what insurance they currently have.
- Deciphering medical codes and reviewing confidential referrals to determine what body part the patient needs to be seen for.
- Daily face to face interactions with patients to schedule appointments.
Sales, Greenhouse, and Nursery Assistant
Hart’s Greenhouse
Canterbury, CT
03.2022 - 10.2022
- Attended to plants to ensure they are available for sale.
- Provided fantastic customer service.
- Assist customers shop and choosing the right plants.
- Assist customers with any and all questions about their plant needs.
- Opening and closing a POV system.
- Handling large quantities of cash.
- Helping with maintenance that keeps the greenhouse and store running smoothly.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Loan Reviewer Specialist
Freedom Mortgage Corp
Remote, Work From Home, Connecticut
08.2020 - 12.2021
- Successfully and proficiently worked remotely.
- Reviewed and processed 10-20 loans a day for insuring.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Accurately reviewed loan documents and collateral files.
- Worked well will colleagues to resolve any issues.
- Full understanding of company’s applications.
Archery Outfitter
Cabela’s Wholesale LLC
East Hartford, CT
08.2019 - 08.2020
- Promoted and sold products to customers and recommendations on what the would need.
- Operated a POS system.
- Promoted the stores credit card.
- Provided outstanding customer service.
- Stock, replenish, and organize inventory with accuracy and efficiency.
- Achieved sales goals daily.
Stylist
Supercuts
Manchester, CT
04.2011 - 10.2018
- Promoted and sold salon services and products.
- Promptly fielded all incoming phone calls and scheduled appointments.
- Operated cash register to receive payments from customers.
- Conducted weekly salon inventory trained 3 new stylists and assistants.
- Created repeat business by developing long-term relationships with regular customers.
- Mentored new staff to enhance salon development and increase productivity.
- Supervised staffs work performance in manager’s absence.
Education
Some College (No Degree) - Health Career Pathways
Quinebaug Valley Community College
DanielsonCertificate of Completion/License of Cosmetology -
Brio Academy of Cosmetology
Willimantic, CT04.2011
High School Diploma -
Stafford High School
Stafford, CT06.2009
Skills
- Telephone Etiquette
- Computer Skills
- Strong Work Ethic
- Effective Multitasking
- Documentation Proficiency
- Teamwork and Collaboration
- Patient Scheduling
- Medical Terminology
- Schedule Coordination
- Clear Communication
- Positive Attitude
- Customer Service
- Incoming Call Reception
- Attention to Detail
- Problem-Solving
- Conflict Resolution
- Document Management
- Critical Thinking
- Data Entry
- Insurance Verification
- Key relationship development
- Documentation expertise
- Schedule Management
- Recordkeeping proficiency
- Setting appointments
- Phone etiquette expert
- Data verification
- Telephone headset expertise
- Data entry expert
- Canvassing knowledge
- Customer rapport
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Scheduler
Orthopedic Partners
10.2022 - Current
Sales, Greenhouse, and Nursery Assistant
Hart’s Greenhouse
03.2022 - 10.2022
Loan Reviewer Specialist
Freedom Mortgage Corp
08.2020 - 12.2021
Archery Outfitter
Cabela’s Wholesale LLC
08.2019 - 08.2020
Stylist
Supercuts
04.2011 - 10.2018
Some College (No Degree) - Health Career Pathways
Quinebaug Valley Community College
Certificate of Completion/License of Cosmetology -
Brio Academy of Cosmetology
High School Diploma -
Stafford High School
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