Ashley Pillarella

• Maintained filing system for records, correspondence and other documents.
• Automated office operations for managing client correspondence, payment schedules and data communications.
• Prepared agendas for board meetings along with taking minutes during sessions.

Assisted in the recruitment process by screening resumes, conducting initial interviews, and

coordinating candidate assessments

• Prepared reports on office expenses, budget variances, and operational performance for senior

management review

• Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth

functioning of office equipment

• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without

compromising quality or service levels

• Developed standardized procedures for administrative tasks such as travel arrangements, expense

reporting, and meeting coordination

• Provided training to new employees on company policies/procedures as well as proper use of office

equipment/software tools

• Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/

subcontractors in a professional manner

• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Delegated work to staff, setting priorities and goals.
• Used judgment and initiative in handling confidential matters and requests.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Ensured compliance with applicable laws regarding employment practices.

• Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
• Sliced meats and cheeses and weighed deli items for customers.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
• Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

• Assisted in disaster recovery planning by testing various backup strategies and scenarios.
• Analyzed and developed technical and functional specifications for databases.
• Aligned systems with business needs to enhance scalability of database structures and recommend improvements.
• Provided support for complex issues related to software tools, applications and databases.
• Partnered with project management teams on development of scope and timelines.
• Created new tablespaces for applications to store their data in the database.
• Detected and resolved data quality issues and discrepancies for integrity and quality control.

• Trained new employees on company policies, procedures, and job responsibilities.
• Upheld company standards and compliance requirements for operations.
• Reinforced rules to promote superior employee performance.

Supervise and manage daily operations.

• Ensure all laundry services are carried out to the highest standards.

• Maintain laundry equipment and ensure it is in good working order.

• Implement safety and sanitation policies.

• Manage inventory of laundry supplies.

• Ensure customer satisfaction.

• Deep Clean on Commercial Washing Machines and DrYers

• Ensured that all relevant paperwork was completed accurately prior to submission for approval.
• Answered telephone calls from customers or clients providing assistance where necessary.
• Assisted in developing policies and procedures pertaining to office administration matters.
• Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
• Scheduled appointments for executives with external parties such as vendors or suppliers.
• Set up meeting and event logistics for senior management and updated calendars.
• Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
• Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
• Maintained confidential records and files related to executive operations.
• Handled confidential information with discretion and integrity.
• Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.

• Negotiated contracts with vendors to secure favorable terms and pricing.
• Delegated work to staff, setting priorities and goals.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Collaborated with management on developing strategic plans for achieving business goals.
• Supervised daily operations including scheduling shifts, assigning duties.

• Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.
• Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
• Leveraged industry trends to shape solutions and approaches.
• Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.

• Created detailed plans for each deployment cycle, outlining tasks and timelines for completion.
• Conducted regular reviews of system logs to identify any potential issues prior to deployment.
• Developed project metrics to follow system build-out progress.
• Provided company users with tech support for IT problems and account maintenance.
• Performed root cause analysis when issues occurred during or after deployments were complete.