Ashley Pino
Pasadena,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Sales Associate
Vitamin Shoppe
06.2022 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Engaged in friendly conversation with customer to better uncover individual needs.
Substitute Teacher, K-12
Pasadena ISD
09.2020 - 05.2022
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Sales Associate
Kohls Department Store
05.2021 - 08.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Arts - Psychology
Texas Southern University
Houston, TX05.2024
Skills
- Sales Expertise
- Reliable and Punctual
- Persuasion Techniques
- Outgoing Personality
- Listening Skills
- Nutrition Product Knowledge
- Excellent People Skills
- Multi-Tasking Strength
- Verbal/Written Communication
- Teamwork and Collaboration
- Time Management
- Complex Problem-Solving
- Adaptability
- Attention to detail
- Honest and Dependable
Accomplishments
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Resolved product issue through consumer testing.
- Took all offered shifts to maintain coverage for students
- Set high-level goals for both students and teachers to encourage both parties to strive for personal best and succeeded in implementing long-term strategy with positive results.
- Specialized in substituting for Math, Science, English, History classes.
- Recognized by multiple schools as an excellent substitute.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Vitamin Shoppe
06.2022 - Current
Sales Associate
Kohls Department Store
05.2021 - 08.2021
Substitute Teacher, K-12
Pasadena ISD
09.2020 - 05.2022
Bachelor of Arts - Psychology
Texas Southern University