Ashley Pintado
Kearny
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Metropolitan Dermatology
04.2024 - 12.2025
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Coordinated scheduling for meetings and appointments, for doctors by optimizing office calendar usage.
- Maintained office supplies inventory, ensuring timely restocking and organization.
- Trained new reception staff on procedures and software systems to ensure consistency.
- Collaborated with team members to streamline front desk operations, increasing workflow efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Call Center/Front Desk Receptionist
Abra Health
01.2023 - 02.2024
- front desk was to managed appointments, patient information, general office operations.
- essential for creating a welcoming and efficient environment for patients and their families.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- call center managed implemented processes for handling incoming calls, reducing response times and improving customer satisfaction.
- Conducted regular audits of patient files for compliance with HIPAA regulations and organizational standards.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Receptionist /Front Desk Receptionist
AFC Urgent Care
12.2019 - 12.2022
- Greeting visitors, ensuring a welcoming and friendly environment.
- Scheduling appointments, follow ups, verifying insurances through our system or making via automated system calls.
- scanning and faxing over medical records, authorization paperwork.
- Maintained organized filing system for documents and correspondence.
- register all walk in patients, online patients and assist phone call patients.
- making sure patients are ready to go in before seeing the doctor.
Education
HS Diploma -
Eastside Highschool
Newark, NJ06.2022
No Degree - Nursing
Essex County College
Newark, NJ04-2027
Skills
- Excellent communication skills
- Interpersonal skills
- Observation skills
- Time management
- Telephone skills
- Leadership
- Friendly
- problem solving
- Multitasker
- Great customer service
- Flexibility
- Attention to detail
- Fluent in English
- Fluent in Spanish
- basic in Portuguese
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Receptionist
Metropolitan Dermatology
04.2024 - 12.2025
Call Center/Front Desk Receptionist
Abra Health
01.2023 - 02.2024
Receptionist /Front Desk Receptionist
AFC Urgent Care
12.2019 - 12.2022
HS Diploma -
Eastside Highschool
No Degree - Nursing
Essex County College