Ashley Pitcher
Epsom,NH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Party City
09.2015 - Current
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Manager
Halloween City
08.2022 - 11.2022
- Adapted quickly to changing business conditions by adjusting staffing levels or altering operational priorities as needed to maintain productivity levels.
- Increased customer satisfaction by providing excellent service and addressing concerns promptly.
- Optimized store layout for improved customer flow and easier navigation through merchandise displays.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Led a team of employees to achieve store sales targets and goals consistently.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and proper record-keeping practices were followed by all team members.
- Developed employee schedules that balanced individual needs with store coverage requirements, resulting in reduced overtime costs.
- Fostered a positive work culture that emphasized teamwork, communication, and mutual respect among staff members.
Education
High school or equivalent -
Pinkerton Academy
06.2013
Skills
- Problem-solving
- Customer service and engagement
- Retail operations
- Inventory control
- Store organization
- Time management
- Team building and leadership
- Hiring and training
- Effective leader
- Payroll administration and timekeeping
- Goal setting
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Halloween City
08.2022 - 11.2022
Assistant Store Manager
Party City
09.2015 - Current
High school or equivalent -
Pinkerton Academy
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