Ashley Pogue
Chandler,AZ
Summary
Efficient Regional Practice Administrator with comprehensive background in healthcare management. Showcased strengths in strategic planning, team leadership and process improvements to drive practice growth. Successfully led cross-functional teams, managed budgets and streamlined operations for improved efficiency. Implemented innovative programs that resulted in significant positive impact on practice performance and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Regional Practice Administrator
Pediatric Associates
Scottsdale, United States
07.2012 - Current
- Conducted regular meetings with practice managers to review operational performance data and discuss areas requiring improvement or corrective action plans.
- Collaborated with DYAD team to develop policies and procedures related to clinical operations in the region.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our schedules, patients or workflows.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed inventory and supplies to ensure materials were available when needed.
- Ensured that all regional practices are compliant with federal and state laws governing healthcare operations.
- Motivated staff by offering direction and providing constructive feedback.
- Developed and implemented strategies to improve operational efficiency of regional practices.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Analyzed patient volume trends across all regional practices to identify opportunities for growth or cost reductions.
- Served as a liaison between corporate headquarters and local practice sites regarding any changes in organization-wide policies or procedures.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Consulted with clinicians to develop business strategy.
- Recruited, hired and trained new medical and facility staff.
- Monitored practice performance metrics such as revenue growth, patient satisfaction scores, staff productivity levels.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Resolved escalated customer complaints concerning billing issues or other matters related to their experience at the practice level.
Education
Diploma -
Hamilton High School
Chandler, Arizona, United States05.2005
Some College (No Degree) -
Rio Salado College
Tempe, Arizona, United StatesSkills
- Staff management
- Schedule management
- Policy implementation
- Hiring medical personnel
- Operations management
- Quality improvement
- Policy and procedure development
- Human resources
- Continuous improvement
- Managing medical practices
- Budget oversight
- Strategic planning
- Payroll administration
Hobbies and Interests
- Spending time with family
- Travel
- Reading
Languages
English
Timeline
Regional Practice Administrator
Pediatric Associates
07.2012 - Current
Diploma -
Hamilton High School
Some College (No Degree) -
Rio Salado College