Ashley Polley
Royse City,TX
Summary
Ambitious Medical Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Diligent about scheduling appointments, taking calls, verifying insurance, etc.
Experienced with managing surgery schedules, ensuring all appointments are accurately coordinated and communicated. Utilizes strong organizational skills to handle multiple tasks efficiently and maintain smooth operations. Track record of effective communication and patient interaction, ensuring high level of service and satisfaction.
Overview
9
9
years of professional experience
Work History
Surgery Scheduler/Front Desk Receptionist
Northeast TX Colorectal
02.2025 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
Receptionist
Genesis OBGYN
11.2022 - 08.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Checked in/out patients.
- Verified all insurances.
- Trained all new employees.
- Scheduled all referrals.
- Prepared all new patient paperwork.
- Scanning, faxing, phone calls, Athena EMR.
Rehabilitation Technician
Lexington Medical Lodge
12.2019 - 05.2021
- Assisted physical therapists with patient treatments and exercises.
- Monitored and assisted both occupational and physical therapists during treatments.
- Provided support to patients during their therapy sessions.
- Collaborated with the healthcare team to ensure that all rehabilitation goals were met.
- Transferred and transported patients from one area to another area.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Answered phones, copied documents and updated schedule boards.
- Monitored vital signs such as blood pressure, pulse rate, temperature, respiration rate, and oxygen saturation levels.
- Documented and filed patient health reports and charts.
Service Cashier
Randall Noe
09.2016 - 05.2018
- Resolved customer complaints promptly and professionally.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
High School Diploma -
Wh Ford High School
Quinlan, TX05.2012
Skills
- Appointment Scheduling
- Office Management
- Tech-Savvy
- Office Administration
- Medical Terminology
- HIPAA Compliance
- Referral Verification
- Insurance Verification
- Payment Collection
- Telephone Etiquette
- Front Desk Operations
- Schedule coordination
- HIPAA compliance
Timeline
Surgery Scheduler/Front Desk Receptionist
Northeast TX Colorectal
02.2025 - Current
Receptionist
Genesis OBGYN
11.2022 - 08.2024
Rehabilitation Technician
Lexington Medical Lodge
12.2019 - 05.2021
Service Cashier
Randall Noe
09.2016 - 05.2018
High School Diploma -
Wh Ford High School
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