Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Poole

Memphis,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

24
24
years of professional experience

Work History

Cosmetologist/Salon Manager

Swerve Beauty Salon
Bartlett, Tennessee
06.2015 - Current
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Oversaw and handled business finances, cash flow, overall business transactions, banking and accounting procedures.

Customer Service Agent

Ashley Furniture Distribution Center
Memphis, TN
02.2012 - 05.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Contacted customers to return routine and general calls promptly.

Customer Care Representative

Xfinity Comcast
Memphis, Tennessee
01.2009 - 06.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Coordinated logistics and verified equipment shipment pricing and availability.
  • Assisted call-in customers with questions and orders.

Office Administrative Assistant

Baptist Health Medical Center
Bartlett, Tennessee
04.2006 - 02.2011
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Managed financial documentations such as expense reports and invoices.
  • Update clients profiles as necessary.

Home Health Care Provider

Independent Living Association Inc.
Memphis, TN
05.2004 - 01.2008
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Communicated with patients, ensuring that medical information was kept private.
  • Successfully negotiated client contract renewals to create increased revenue.

Education

Medical Billing And Coding

High Tech Institute
Memphis, TN
04.2007

Cosmetology Education

East High Vo-Tech
Memphis, TN
02.2005

High School Diploma -

East High School
Memphis, TN
05.2004

Skills

  • Client Needs Assessment
  • Customer Inquiries
  • Cleanliness and Sanitation
  • Microsoft Office
  • Data Entry
  • MS Office
  • Organization and Time Management
  • In-Service Programs
  • Operating Plans Development
  • Records Management Systems
  • Medical Condition Coding Software

Timeline

Cosmetologist/Salon Manager

Swerve Beauty Salon
06.2015 - Current

Customer Service Agent

Ashley Furniture Distribution Center
02.2012 - 05.2016

Customer Care Representative

Xfinity Comcast
01.2009 - 06.2013

Office Administrative Assistant

Baptist Health Medical Center
04.2006 - 02.2011

Home Health Care Provider

Independent Living Association Inc.
05.2004 - 01.2008

Medical Billing And Coding

High Tech Institute

Cosmetology Education

East High Vo-Tech

High School Diploma -

East High School

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Ashley Poole