Ashley Poole
Gordon,GA
Summary
Dynamic professional with a proven track record at Circle K Corp, excelling in customer service and problem-solving. Leveraged critical thinking and Microsoft Excel to enhance client relations and streamline operations, achieving significant improvements in customer satisfaction and retention. Skilled in conflict resolution and staff training, adept at fostering trust and efficiency.
Overview
8
8
years of professional experience
Work History
Lead CSR
Circle K Corp
07.2024 - Current
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Organized regular team meetings to discuss challenges faced within the department and brainstorm solutions for continuous improvement initiatives.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Boosted revenue by upselling products and providing personalized recommendations based on client needs.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Provided exceptional support to clients, fostering long-term relationships built on trust and reliability.
CSR
Circle K Corp
04.2024 - 07.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
Office Assistant
Gordon Medical Center
06.2020 - 03.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Daycare Assistant
Little Caterpillars Development Center
10.2017 - 03.2020
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Restocked supplies and personal hygiene products for use by students.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
Daycare Worker
Learning Safari
05.2016 - 09.2017
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Meticulously sanitized toys and play equipment.
- Distributed food, napkins, and beverages in preparation for snack time.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
- Encouraged good behaviors using positive reinforcement methods.
- Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Maintained child-friendly environment with access to outdoor activities.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
- Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
Education
High School Diploma -
E.B.L.A Academy HA
Milledgeville, GA06.2016
Skills
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Problem Resolution
- Customer Relations
- Microsoft Excel
- Call center experience
- Computer Proficiency
- Data Entry
- Product Knowledge
- Client Relations
- Conflict Resolution
- Documentation
- Complaint Handling
- Money handling abilities
- Microsoft Outlook
- Scheduling
- Staff Training
- De-Escalation Techniques
- Paperwork Processing
- Medical terminology knowledge
- Stock management
References
Jennifer Story (478) 251-1648 Family friend
Emily Peavy (478) 234-2978 Family Friend
Timeline
Lead CSR
Circle K Corp
07.2024 - Current
CSR
Circle K Corp
04.2024 - 07.2024
Office Assistant
Gordon Medical Center
06.2020 - 03.2022
Daycare Assistant
Little Caterpillars Development Center
10.2017 - 03.2020
Daycare Worker
Learning Safari
05.2016 - 09.2017
High School Diploma -
E.B.L.A Academy HA
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