Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Pooley

Apollo Beach

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Florida Orthopedic Institute
08.2015 - Current
  • Communicated effectively with team members and patients to facilitate smooth operations.
  • Scheduled meetings and coordinated logistics to enhance team productivity.
  • Scheduled surgeries and maintained surgery schedules.
  • Assisted patients with frequently asked questions.
  • Handled all FMLA and Short Term disability forms.
  • Assisted with precertification as well as prior authorizations.
  • Managed all research enrollments
  • Adapted quickly to new tasks, demonstrating flexibility in a dynamic work environment.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Medical Assistant

Brandon Orthopedics
05.2012 - 08.2015
  • Administered patient care including vital sign assessments and medical history documentation.
  • Assisted healthcare providers during examinations and procedures to ensure patient comfort and safety.
  • Coordinated patient appointments and managed electronic health records for streamlined access.
  • Educated patients on medication usage, treatment plans, and preventive care practices effectively.
  • Supported laboratory processes by collecting and processing specimens accurately for diagnostics.
  • Trained new staff on clinical protocols, office procedures, and patient communication standards.

Medical Front Office Supervisor/Weight Loss Coach

Neuro Center
04.2009 - 05.2012
  • Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
  • Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
  • Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
  • Facilitated smooth transitions for new hires by developing comprehensive orientation materials and providing ongoing support as needed.
  • Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
  • Improved clients'' overall health by developing personalized weight loss plans and monitoring their progress.
  • Educated clients on the importance of proper nutrition, portion control, and meal planning to support their weight loss journey.
  • Assisted clients in setting achievable fitness goals for sustainable weight loss and long-term health improvement.

Education

Bachelor of Science - Health Administration

Everest University
Tampa, FL
05-2013

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Administrative support
  • Time management
  • Computer proficiency
  • Professional communication
  • Database entry
  • Scheduling and calendar management
  • Dedicated team player

Accomplishments

  • Awarded "Employee of the Month" for delivering outstanding administrative support.
  • Training for IRWB for all research funded projects.

Timeline

Administrative Assistant

Florida Orthopedic Institute
08.2015 - Current

Medical Assistant

Brandon Orthopedics
05.2012 - 08.2015

Medical Front Office Supervisor/Weight Loss Coach

Neuro Center
04.2009 - 05.2012

Bachelor of Science - Health Administration

Everest University

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