Summary
Overview
Work History
Education
Phone Numbers
References
Timeline
Generic

Ashley Pope

Jacksonville,FL

Summary

To obtain a position that will allow me to be an asset to the company as well as give me the opportunity for Accomplished Outside Sales Representative offering 18 years of experience in industrial, mechanical, & plumbing industry. Seasoned leader with outstanding communication skills, leveraging positive rapport building and service-oriented acumen to garner, grow and sustain loyal customer relationships. Actively manage sales territory and develops plan and corrective actions to meet target of profitability.

Overview

18
18
years of professional experience

Work History

Outside Sales Representative

Pvf Industrial
Jacksonville, FL
06.2021 - Current
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Conducted market research to identify new opportunities and develop target customer profiles.
  • Maintained knowledge of current product offerings and pricing structures.
  • Generated leads through cold calling, networking events, referrals.
  • Created customized presentations for prospective clients based on their needs.
  • Attended industry trade shows to promote company products and services.
  • Provided technical support to existing customers regarding product usage and installation.
  • Managed accounts by providing solutions that best fit the customer's needs.
  • Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
  • Provided training sessions for new staff members on sales processes and procedures.
  • Responded promptly to customer inquiries via phone or email.
  • Met regularly with team members to discuss progress towards goals.
  • Collaborated closely with internal departments to ensure successful execution of campaigns.
  • Demonstrated products to potential customers and answered questions to close sales.
  • Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Educated customers on product features and technical details to highlight benefits.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Organized sale calls with customers and vendors.
  • Maintained open communication with leadership to facilitate business development.
  • Attended trade shows and sales conferences to network and obtain new business relationships.
  • Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
  • Utilized upselling techniques to maximize revenue.
  • Handled highest volume accounts in assigned territory.
  • Identified customer needs by asking questions and advising on best solutions.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Recruited, hired and trained new hires to optimize profitability.

Counter Manager

Win Supply
Jacksonville, FL
08.2020 - 06.2021
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Developed sales plans to increase product visibility and customer awareness.
  • Ensured compliance with all safety regulations within the store environment.
  • Supervised employee performance and conducted performance reviews for staff members.
  • Provided feedback on customer purchases to ensure satisfaction with products purchased.
  • Organized promotional events to maximize sales opportunities in the store.
  • Created processes to streamline check-out procedures for customers.
  • Collaborated with other departments within the organization on special projects as needed.
  • Implemented new policies and procedures related to counter operations as required.
  • Identified areas of improvement within existing operations processes and took corrective action accordingly.
  • Provided customer service by answering questions, providing recommendations and addressing complaints.
  • Attracted new clients through brand promotion and sales marketing practices.
  • Built staff teams, directed team leadership and monitored team processes and performance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.

Branch Manager

Ferguson Plumbing Supply
Saint Augustine, FL
10.2018 - 08.2020
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Created reports summarizing operational performance metrics for senior management review.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assisted other branches when needed during peak periods or special projects.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Supported outside sales force in servicing and obtaining new business.
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.

Counter Manager

Ferguson Bath, Kitchen & Lighting Gallery
Jacksonville, FL
08.2015 - 10.2018
  • Managed customer service staff and provided guidance in resolving customer issues.
  • Assisted with store operations, including inventory management and stock replenishment.
  • Developed sales plans to increase product visibility and customer awareness.
  • Trained new employees on store policies, procedures and customer service standards.
  • Ensured compliance with all safety regulations within the store environment.
  • Supervised employee performance and conducted performance reviews for staff members.
  • Provided feedback on customer purchases to ensure satisfaction with products purchased.
  • Organized promotional events to maximize sales opportunities in the store.
  • Created processes to streamline check-out procedures for customers.
  • Monitored cash register transactions to identify any discrepancies or errors in calculations.
  • Planned marketing campaigns aimed at increasing brand recognition among target audiences.
  • Collaborated with other departments within the organization on special projects as needed.
  • Identified areas of improvement within existing operations processes and took corrective action accordingly.
  • Implemented new policies and procedures related to counter operations as required.
  • Provided customer service by answering questions, providing recommendations and addressing complaints.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Built staff teams, directed team leadership and monitored team processes and performance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Warehouse Manager

Ferguson Bath, Kitchen & Lighting Gallery
Jacksonville, FL
04.2009 - 08.2015
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Developed strategies to optimize workflow processes in order to maximize productivity.
  • Monitored staff performance, identified areas for improvement, and provided training as needed.
  • Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
  • Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
  • Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
  • Organized regular cycle counts of physical inventory to ensure accuracy of system data.
  • Implemented new technologies such as RFID scanning systems to improve efficiency.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Established procedures for receiving, storing, handling hazardous materials safely.
  • Communicated regularly with other departments regarding supply chain activities.
  • Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing.
  • Implemented and planned warehouse safety and security programs and activities.
  • Created and enforced policies and procedures for entire logistics team.
  • Established or monitored specific supply chain-based performance measurement systems.

Shipping Manager

Ferguson Bath, Kitchen & Lighting Gallery
Jacksonville, FL
06.2006 - 04.2008
  • 3 year service achievement recognition
  • Manage and supervise 10 drivers, and 4 warehouse associates
  • Make sure that all orders are pulled, shipped, and delivered in a timely manner
  • Effectively route trucks to meet the needs of customers daily
  • Handling problem as they occur and coming up with effective resolutions
  • Handles all D.O.T
  • Paperwork, filing and organizing
  • Effectively train and educate warehouse associates in W.M.S
  • License CDL class B driver Certified in all warehouse machinery
  • Reviewed and coordinated with customers to ensure timely deliveries of goods.
  • Organized and managed the loading, unloading, packing and shipping of products.
  • Maintained accurate records of all outgoing freight activities.
  • Provided detailed reports on delivery status to management teams.
  • Monitored incoming and outgoing materials and ensured proper documentation was completed as required by customs regulations.
  • Supervised warehouse staff in order to ensure efficient use of resources when packaging items for shipment.
  • Handled customer complaints related to shipping issues promptly and professionally.

Truck Driver/ Shipping Clerk

Ferguson Bath, Kitchen & Lighting Gallery
Jacksonville, FL
04.2006 - 07.2007
  • Effectively ran the south Jacksonville route
  • Developed lasting impressions and consistently “wow” the customers
  • Proficiently pulled orders accurately
  • Transported goods to and from specified destinations in accordance with delivery schedules.
  • Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
  • Inspected truck before and after trips, ensuring all safety regulations were followed.
  • Communicated with dispatchers regarding pickup and delivery times.
  • Loaded and unloaded cargo using forklifts or other material handling equipment.
  • Ensured deliveries were on time by following designated routes and adhering to traffic laws.

Education

Florida A &M University
05.2000

Chipola Junior College
05.1998

Phone Numbers

  • 904-228-5227

References

  • Valarie P. Franklin, 708-710-7088, VPFlegal1057@aol.com
  • Nick Nodae (904) 522-3269 NJNodae@nhyates.com
  • MItch Clifford (904) 219-8717 mclifford@touchtonplumbing.com
  • Ken Kilpatrick (904) 219-9291

Timeline

Outside Sales Representative

Pvf Industrial
06.2021 - Current

Counter Manager

Win Supply
08.2020 - 06.2021

Branch Manager

Ferguson Plumbing Supply
10.2018 - 08.2020

Counter Manager

Ferguson Bath, Kitchen & Lighting Gallery
08.2015 - 10.2018

Warehouse Manager

Ferguson Bath, Kitchen & Lighting Gallery
04.2009 - 08.2015

Shipping Manager

Ferguson Bath, Kitchen & Lighting Gallery
06.2006 - 04.2008

Truck Driver/ Shipping Clerk

Ferguson Bath, Kitchen & Lighting Gallery
04.2006 - 07.2007

Florida A &M University

Chipola Junior College

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