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Hi, I’m
Ashley Pope
Janesville,WI
Summary
Well-qualified HR Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
19
years of professional experience
1
Certification
Work History
Woodman's Food Market
HR Manager
12.2021 - Current
Job overview
- Prepare employees for successful completion of job duties by setting expectations, writing and conducting effective training plans and establishing accountability programs within managed teams.
- Prepare and administer annual performance reviews for the department leads.
- Oversee legal compliance with federal, state and local laws and regulations.
- Ensured company policies and procedures were administered as they were adhered to.
- Oversee company HR Teams including; Scheduling, Labor Relations, Insurance Administration, Onboarding, Time and Attendance, and Generalist
- Implemented motivational strategies to elevate HR team results.
- Reduce process gaps while supervising employees to achieve optimal productivity.
- Motivates employees through special events, and constructive feedback.
- Applies strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Streamline process and procedures to improve operations.
Woodman's Food Market
Personnel Coordinator
11.2020 - 12.2021
Job overview
- Cross-trained to cover other personnel staff duties to facilitate office management.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
- Electronic processing of employee time cards to ensure accurate pay and tracking of time and attendance.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Assisted with writing job postings and job descriptions for boards.
Woodman's Food Market
Head Clerical
08.2015 - 11.2020
Job overview
- Strengthened communication skills through regular interactions with others.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
- Met with managers to discuss vacancies, applicant qualifications, and characteristics of top candidates.
- Conducted interviews with participants to assess eligibility.
Woodman's Food Market
Fill-In Supervisor
08.2012 - 08.2015
Job overview
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Counted, verified and handled bank deposits and armored car transactions.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Woodman's Food Market
Cashier
08.2005 - 08.2012
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and check transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Retrieved items for customers and verified prices.
Education
University of Wisconsin - Rock County, Janesville
Associate of Science from Generals
05.2012
Skills
- Company policies
- Employment law
- Payroll Administration
- Succession Planning
- Employee evaluations
- Onboarding and Orientation
- HR processes
- Labor Relations
Certification
- Licensed Associate Professional of Human Resources - March 2023
Software
Dayforce - HRIS System
Timeline
HR Manager
Woodman's Food Market
12.2021 - Current
Personnel Coordinator
Woodman's Food Market
11.2020 - 12.2021
Head Clerical
Woodman's Food Market
08.2015 - 11.2020
Fill-In Supervisor
Woodman's Food Market
08.2012 - 08.2015
Cashier
Woodman's Food Market
08.2005 - 08.2012
University of Wisconsin - Rock County
Associate of Science from Generals
- Licensed Associate Professional of Human Resources - March 2023
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