Ashley Pope
Janesville,WI
Summary
Seasoned HR Manager at Woodman's Food Market, adept in HR policies and fostering employee relations. Lead performance management systems and streamlined HR processes, enhancing team efficiency. Excelled in problem-solving and teamwork, significantly improving workplace culture and employee satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Manager
Woodman's Food Market
12.2022 - Current
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
- Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned with company goals.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated organizational change through effective communication and collaboration with senior management.
- Conducted internal investigations related to harassment claims and other workplace conflicts, providing resolutions that preserved the integrity of the company''s values.
- Streamlined HR processes for increased efficiency with the use of HRIS systems.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Distributed employee engagement surveys to identify areas of improvement.
- Liaised between multiple business divisions to improve communications.
HR Specialist
Woodman's Food Market
11.2020 - 12.2022
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Assisted with writing job postings and job descriptions for boards.
Head Clerical
Woodman's Food Market
07.2015 - 11.2022
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Led efforts to establish a strong company culture, emphasizing core values and promoting employee satisfaction throughout the organization.
- Recruited top talent to maximize profitability.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
- Collaborated with department managers to resolve scheduling conflicts and ensure smooth operations.
Supervisor - Fill-In
Woodman's Food Market
08.2012 - 07.2015
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
Cashier
Woodman's Food Market
08.2005 - 08.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and debit card transactions with excellent accuracy levels.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
Education
BBA - Business Administration - Business Analytics
University of Wisconsin - Flex
Kenosha, WI10.2026
Associate of Science - Generals
University of Wisconsin - Rock County
Janesville, WI05.2012
Skills
- HR policies and procedures
- Employee Relations
- Onboarding and Orientation
- Performance Management
- HR legal compliance
- Internal Communications
- Problem-solving skills
- Workflow Management
- Customer Relations
- Teamwork and Collaboration
- Attention to Detail
Certification
- Associate Professional in Human Resources (APHR) - HR Certification Institute.
Timeline
HR Manager
Woodman's Food Market
12.2022 - Current
HR Specialist
Woodman's Food Market
11.2020 - 12.2022
Head Clerical
Woodman's Food Market
07.2015 - 11.2022
Supervisor - Fill-In
Woodman's Food Market
08.2012 - 07.2015
Cashier
Woodman's Food Market
08.2005 - 08.2012
- Associate Professional in Human Resources (APHR) - HR Certification Institute.
BBA - Business Administration - Business Analytics
University of Wisconsin - Flex
Associate of Science - Generals
University of Wisconsin - Rock County
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