Ashley Posey
Substitute Teacher
Cleveland,AL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
18
18
years of post-secondary education
Work History
Patient Service Coordinator
UAB Student Health & Wellness Center
06.2013 - 11.2016
- Coordinated patient appointments in doctors' calendars.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Transitioned all patient records to the updated EMR platform
- Received training from UAB in IDX and Centricity.
- Applied skills from college coursework in Microsoft applications.
- Verified patient's insurance eligibility and benefits coverage.
- Contributed to a positive clinic environment by consistently displaying compassion, empathy, and professionalism when interacting with patients.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Unit Secretary, Labor and Delivery
St. Vincent's Hospital
11.2015 - 11.2015
- Cultivated a hospitable environment for patients and families, ensuring compliance with hospital visitor protocols.
- Contributed to a positive work environment through effective collaboration with interdisciplinary teams during shift changes and huddles.
- Minimized delays in treatment administration by prioritizing critical tasks according to established protocols.
- Organized filing system for critical documents.
- Streamlined the unit''s daily workflow by accurately maintaining the patient census and bed availability.
- Ensured timely responses to physician requests for laboratory test results or imaging studies through diligent tracking of pending orders.
- Assisted in improving patient care by transcribing physician orders for medications, diagnostic tests, and treatments.
- Demonstrated flexibility and adaptability by adjusting to changes in unit staffing, patient census, or other unexpected challenges.
- Safeguarded confidential patient information through adherence to HIPAA regulations when handling sensitive material.
- Coordinated transportation arrangements for discharged patients requiring additional care at rehabilitation centers or hospice facilities.
- Supported compliance with hospital policies by accurately entering data into electronic health record systems.
- Promoted patient safety by proactively identifying potential issues or discrepancies in medical documentation.
- Reduced errors in scheduling procedures by diligently verifying insurance coverage and obtaining preauthorizations.
- Improved patient satisfaction by efficiently managing and organizing medical records, admission paperwork, and discharge documents.
- Enhanced communication between nursing staff and physicians by promptly relaying messages and coordinating appointments.
- Facilitated smooth admission process for patients by collecting personal information, verifying insurance details, and explaining consent forms.
- Reduced stress on nursing staff during high-volume periods by providing administrative support as needed during peak times.
- Improved accuracy of medical billing by meticulously verifying procedure codes before submitting claims to insurance companies.
- Assisted with enhancing overall patient experience through coordination of room assignments based on individual needs.
- Increased efficiency of unit operations by maintaining adequate supplies of forms, charts, and other necessary materials.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
Holiday Helper
Buckle
10.2012 - 01.2013
- Assisted guests in locating and trying on merchandise.
- Utilized sales education to consistently achieve personal sales targets.
- Maintained clean, organized, and shoppable store environment.
- Processed sales transactions and managed product transfers while adhering to loss prevention protocols.
- Worked together with colleagues to meet sales targets.
- Adapted to dynamic retail settings during peak holiday periods.
- Accommodated shifts during Thanksgiving and Christmas periods.
- Emphasized sales and performance to surpass sales goals.
- Operated in commission-driven positions, enhancing team competitiveness.
File Room Clerk
Simon Williamson Clinic
06.2006 - 11.2009
- Optimized filing systems to enhance physical document organization.
- Facilitated efficient document retrieval.
- Scanned documents for digital archiving.
- Kept detailed records of file locations and access logs.
- Maintained strict data security and privacy standards.
- Performed general administrative tasks such as copying and mailing.
- Removed obsolete data to ensure current records.
- Organized documents according to predefined systems.
- Conducted thorough checks to maintain quality standards in filed materials.
Customer Service Cashier
Best Buy
01.2008 - 04.2008
- Welcome and engage with customers in a warm, friendly manner
- Perform product demos, answer questions and make recommendations that meet customers’ needs across all departments
- Complete cashier duties for purchases, returns and exchanges
- Maintain appropriate knowledge and expertise through ongoing learning and development
- Help keep the sales floor clean and well stocked
- Assist with in-store pickup and curbside pickup orders
Fine Jewelry Sales Associate
Jcpennys
12.2007 - 03.2008
- Engage customers with a friendly approach to identify needs and assist in decision-making.
- Highlighted essential product attributes to attract clientele.
- Exceeded sales expectations by applying deep understanding and superior customer service in Fine Jewelry.
- Actively engages customers to promote Instant Credit Application Process (iCAP).
- Executed comprehensive inventory processes to ensure accurate stock management.
- Handles activities related to Merchandise Transfer Out, Return to Vendor, Return to Warehouse, and Defective Merchandise Transfer Out.
- Oversees sales floor recovery processes to maintain a clean and organized store environment.
- Consistently met established performance standards for shrink and safety initiatives.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Conducted daily sales reports to track performance and identify trends, improving future sales strategies.
Holiday Helper
AT&T
10.2007 - 02.2008
- Engaged with customers to identify needs and preferences.
- Aim to exceed productivity standards through effective product promotion.
- Addressed customer inquiries and resolved billing issues efficiently.
- Maintained inventory levels and organized product displays.
- Cultivated a supportive store atmosphere by utilizing strong communication skills.
- Assisted in creating visually appealing store displays, resulting in higher foot traffic and increased purchases.
- Assisted customers with sales orders, returns and exchanges.
Education
Associate Of General Studies - General Studies
University of Alabama At Birmingham
Birmingham, AL 08.2013 - 12.2015
Associate Of General Studies - General Studies
Wallace State Community College
Hanceville, AL 02.2007 - 12.2010
High School Diploma -
Locust Fork
Locust Fork, AL 08.1994 - 05.2006
Skills
- HIPAA compliance
- Critical thinking skills
- Insurance verification
- Scheduling
- Medical terminology
- Patient records management
- Administrative and office support
- Insurance verifying
- Appointment scheduling
- Inventory management
- Calm and effective under pressure
- Reliability and dedication
- Caring and empathetic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Took all offered shifts to maintain coverage for students
- Specialized in substituting for grades Kindergarten-12th grade classes.
Timeline
Unit Secretary, Labor and Delivery
St. Vincent's Hospital
11.2015 - 11.2015
Associate Of General Studies - General Studies
University of Alabama At Birmingham
08.2013 - 12.2015
Patient Service Coordinator
UAB Student Health & Wellness Center
06.2013 - 11.2016
Holiday Helper
Buckle
10.2012 - 01.2013
Customer Service Cashier
Best Buy
01.2008 - 04.2008
Fine Jewelry Sales Associate
Jcpennys
12.2007 - 03.2008
Holiday Helper
AT&T
10.2007 - 02.2008
Associate Of General Studies - General Studies
Wallace State Community College
02.2007 - 12.2010
File Room Clerk
Simon Williamson Clinic
06.2006 - 11.2009
High School Diploma -
Locust Fork
08.1994 - 05.2006
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