Ashley Powell
Bakersfield,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Server Shift Leader
Porkchop And Bubba’s BBQ
Bakersfield, CA
09.2022 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Children’s Case Manager
Southwest Behavioral & Health Services
Bullhead City, AZ
10.2020 - 11.2021
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Teacher
American Academy Of Building Industries
Mohave Valley, AZ
08.2019 - 12.2019
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Teacher
Desert Star Academy
Fort Mohave, AZ
08.2017 - 05.2018
- Planned and implemented integrated lessons to meet national standards.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Teacher
Needles Head Start
Needles, CA
03.2013 - 08.2013
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Organized and maintained precise files.
- Typed letters, memos and other correspondence for staff, using various software programs.
Teacher
Needles HEAD Start
Needles, CA
08.2013 - 06.2014
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Customer Service Representative Assistant
Walter Mortensen INSURICA
Bakersfield, CA
08.2002 - 07.2003
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelors Of Science - Interdisciplinary Studies
Northern Arizona University
Flagstaff, AZ06.2006
Skills
- Documentation
- Multitasking and Organization
- Employee Training
- Meeting Note-Taking
- High-Volume Phone Inquiries
- Advanced MS Office Suite Knowledge
- Microsoft Office
- Mail Management
- Google Docs
- Complex Problem-Solving
- Family Education Programs
- Client Empowerment
- Shared Governance
- Family Reunification
- Trauma-Informed Care
- Staff Training
- School Visits
- Customer Service
- Critical Thinking
- Crisis Intervention
- Instructing
- Time Management
Timeline
Server Shift Leader
Porkchop And Bubba’s BBQ
09.2022 - Current
Children’s Case Manager
Southwest Behavioral & Health Services
10.2020 - 11.2021
Teacher
American Academy Of Building Industries
08.2019 - 12.2019
Teacher
Desert Star Academy
08.2017 - 05.2018
Teacher
Needles HEAD Start
08.2013 - 06.2014
Teacher
Needles Head Start
03.2013 - 08.2013
Customer Service Representative Assistant
Walter Mortensen INSURICA
08.2002 - 07.2003
Bachelors Of Science - Interdisciplinary Studies
Northern Arizona University