Ashley Powell
Las Vegas,NV
Summary
. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Pursuing part time/full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Independent Contractor
Amazon Flex
Las Vegas, NV
03.2020 - 06.2023
- Pick up packages from Amazon Hub, scan and load packages into private vehicle and Delivery packages on route.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Customer Service Representative
Williams-Sonoma, Inc.
Las Vegas, NV
08.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
FragilePAK - Las Vegas, NV
Las Vegas
01.2019 - 08.2019
- Answered inbound calls to help customers track their orders.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
Business Banker Specialist
Wells Fargo Bank - Phoenix, AZ
Phoenix
01.2011 - 06.2015
- Business Banking Specialists work on earning all of the business of a small business owner, including their consumer and small business needs, while ensuring retention and exercising excellent customer service in all customer interactions
- This position required compliance with the S.A.F.E
- Mortgage Licensing Act of 2008 and all related regulations
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
- Led training sessions for junior bankers, fostering a culture of continuous learning and professional development.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
Sales Associate/ Head Cashier
Forever 21
Ontario, CA
01.2010 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Skills
Multitasking Abilities
Clerical Support
Good Telephone Etiquette
Organization and Time Management
Written Communication
Flexible and Adaptable
Excellent Communication
Teambuilding
Data Entry
Training and Development
Attention to Detail
MS Office
Deadline adherence
References
References will be provided upon request.
Timeline
Independent Contractor
Amazon Flex
03.2020 - 06.2023
Customer Service Representative
Williams-Sonoma, Inc.
08.2019 - 12.2019
Customer Service Representative
FragilePAK - Las Vegas, NV
01.2019 - 08.2019
Business Banker Specialist
Wells Fargo Bank - Phoenix, AZ
01.2011 - 06.2015
Sales Associate/ Head Cashier
Forever 21
01.2010 - 12.2011