Ashley Powell
Las Vegas,NV
Summary
. Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Pursuing part time/full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Independent Contractor
Amazon Flex
03.2020 - 06.2023
- Pick up packages from Amazon Hub, scan and load packages into private vehicle and Delivery packages on route.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Customer Service Representative
Williams-Sonoma, Inc.
08.2019 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
FragilePAK - Las Vegas, NV
01.2019 - 08.2019
- Answered inbound calls to help customers track their orders.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
Business Banker Specialist
Wells Fargo Bank - Phoenix, AZ
01.2011 - 06.2015
- Business Banking Specialists work on earning all of the business of a small business owner, including their consumer and small business needs, while ensuring retention and exercising excellent customer service in all customer interactions
- This position required compliance with the S.A.F.E
- Mortgage Licensing Act of 2008 and all related regulations
- Provided expert guidance on business financing options, helping clients secure necessary capital for growth.
- Conducted comprehensive financial analyses to identify opportunities for business expansion and risk mitigation.
- Developed customized lending solutions to meet the unique needs of small businesses and entrepreneurs.
- Maximized revenue generation through careful assessment of loan applications and diligent follow-up on delinquent accounts.
- Led training sessions for junior bankers, fostering a culture of continuous learning and professional development.
- Fostered a positive work environment by actively participating in team meetings and sharing ideas for process improvements.
- Maintained comprehensive knowledge of banking products and services, ensuring accurate and informed recommendations for clients.
- Met with existing clients and prospects through personal calling efforts and other contacts to discuss business needs.
Sales Associate/ Head Cashier
Forever 21
01.2010 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Skills
Multitasking Abilities
References
References will be provided upon request.
Timeline
Independent Contractor
Amazon Flex
03.2020 - 06.2023
Customer Service Representative
Williams-Sonoma, Inc.
08.2019 - 12.2019
Customer Service Representative
FragilePAK - Las Vegas, NV
01.2019 - 08.2019
Business Banker Specialist
Wells Fargo Bank - Phoenix, AZ
01.2011 - 06.2015
Sales Associate/ Head Cashier
Forever 21
01.2010 - 12.2011