Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Power

San Jacinto,CA

Summary

Front Office Supervisor at Angel Care Pet Hospital with expertise in conflict resolution and staff management. Increased customer satisfaction through targeted training programs and optimized processes, resulting in enhanced productivity. Proficient in payment processing and experienced in creating schedules that meet operational objectives.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Office Supervisor

Angel Care Pet Hospital
Murrieta, 33050 Antelope Rd
09.2020 - Current
  • Resolved conflicts between guests and employees promptly, maintaining high customer satisfaction ratings.
  • Conducted staff performance evaluations to assess progress and individual skills.
  • Monitored client payments, contacting clients regarding overdue accounts swiftly.
  • Developed work schedules aligned with budgets and workloads, prioritizing essential tasks.
  • Reviewed files and records to gather information and address requests effectively.
  • Coordinated employee training programs focused on productivity improvement initiatives.
  • Trained administrative staff in company policies, daily operations, and industry best practices.
  • Streamlined office processes, enhancing profitability and productivity while fostering continuous improvements.

Activities Coordinator

Citrus Gardens
Hemet, CA
01.2018 - 08.2022
  • Adapted activities to accommodate diverse needs, including individuals with physical and cognitive limitations.
  • Researched program ideas using participant feedback to align with delivery objectives.
  • Wrote and presented strategies for recreational facility programming based on customer and employee data.
  • Assisted in planning special events, including holiday celebrations and fundraisers.
  • Trained and supervised volunteers and junior staff to ensure high-quality program delivery.
  • Maintained accurate records of participant attendance and progress reports.

Caregiver

Yorkshire House
Hemet, CA
01.2018 - 01.2022
  • Contributed to case reviews of client status and progress.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Developed plans for respite care when needed based on availability of family members or other caregivers.

Education

High School Diploma -

Portland High School
Portland, MI
06-2010

Skills

  • Conflict resolution
  • Staff management
  • Payment processing
  • Schedule development
  • Record keeping
  • Employee training

Certification

  • Care Credit Certification
  • Trupanion Certification
  • CPR Certification
  • First Aid Certification

References

References available upon request.

Timeline

Front Office Supervisor

Angel Care Pet Hospital
09.2020 - Current

Activities Coordinator

Citrus Gardens
01.2018 - 08.2022

Caregiver

Yorkshire House
01.2018 - 01.2022

High School Diploma -

Portland High School

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Ashley Power