Ashley Pozzani
Cape Coral,FL
Summary
Professional hospitality worker with 20 years experience in many varying restaurant settings, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server
Logan's Roadhouse
06.2024 - 04.2025
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Open Flame Restaurant and Cocktails
12.2023 - 04.2024
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server/Bartender
Reunion Restaurant and Arcade
05.2023 - 12.2023
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
Associate
Planet Fitness
12.2022 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Enrolling new members over phone, in person, and via computer for guests and provided confirmation information.
- CPR and AED certified
Server
Cooper's Hawk Winery and Restaurant
02.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Rocco’s Tacos & Tequila Bar, Naples FL
05.2021 - 12.2021
- Greeted guests– promptly providing menus & immediately serving beverages and complimentary appetizer-starters
- Recorded and placed all food and beverage orders using POS system
- Delivered checks and collected payment
- Assisted in prep-cooking and bussing tables
- Made record food and alcohol sales twice
Server
The Cheesecake Factory, Naples, FL
06.2020 - 05.2021
- Promptly greeted and sat guests presenting menus & specials– answering any questions about food and drink selection
- Placed food and drink orders– making recommendations and suggestions for upselling purposes
- Collected total-bill payments/tips in cash and credit using POS system
- Kept service and dining areas clean at all times
Server/Bartender
Josef Steakhouse & Oyster Bar, Rockford, IL
03.2018 - 09.2019
- Greeted guests presenting menus and specials– making recommendations and promptly answering any dietary questions etc.
- Provided excellent customer service ensuring an enjoyable, elegant and upscale dining experience
- Consistently presented and delivered high-quality food and drink in a timely manner
- Prepared alcoholic beverages for entire house and bar
- Delivered checks and collected cash & credit payment
- Kept sanitary work areas and tidy dining area at all times
Education
Diploma -
Winnebago High School
Winnebago, IL05-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- High volume dining
- Allergy awareness
Timeline
Server
Logan's Roadhouse
06.2024 - 04.2025
Server
Open Flame Restaurant and Cocktails
12.2023 - 04.2024
Server/Bartender
Reunion Restaurant and Arcade
05.2023 - 12.2023
Associate
Planet Fitness
12.2022 - 04.2023
Server
Cooper's Hawk Winery and Restaurant
02.2022 - 07.2022
Server
Rocco’s Tacos & Tequila Bar, Naples FL
05.2021 - 12.2021
Server
The Cheesecake Factory, Naples, FL
06.2020 - 05.2021
Server/Bartender
Josef Steakhouse & Oyster Bar, Rockford, IL
03.2018 - 09.2019
Diploma -
Winnebago High School
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