Ashley Prasil
Inver Grove Heights,MN
Summary
Hardworking Catering Coordinator eager to leverage the many years of hospitality and client relationship management to provide exceptional service to current and future clients. Well-versed in menu planning and dietary restriction compliance to meet guest needs and foster client satisfaction. Dependable, organized, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Personal Shopper
Self-employeed
07.2020 - 01.2024
- Shop orders placed through their platforms, package and deliver orders while staying inside allotted time windows
- Communicate with multiple customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Catering Coordinator (Culinary Concierge)
Wandering Kitchen
11.2023 - 05.2024
- Increased gross production by 75%.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Coordinated with catering staff to deliver food services for special events and functions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Developed unique events and special promotions to drive sales.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Shift Supervisor/Bartender/Server
Northern Tap House
01.2021 - 12.2021
- Wrote a steps of service guide for answering phones and taking to-go orders, modified the new hire training procedure to allow a more well-rounded onboarding experience, interviewed and successfully hired 13 team members while the General Manager was out on Paternity Leave to have enough staff to open the Patio.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Developed and implemented new processes and procedures to streamline operations.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Muddy Chicken / Bartender & Shift Lead
02.2019 - 07.2020
- Responsibilities included opening and closing procedures, customer service, upselling, ensuring a positive working relationship with staff, handling money, daily reports, supervising staff, and handling any conflict that may arise with customers
- Sold pull tabs and e-tabs to customers, counting, money transfer, record keeping and nightly audits following the end of my shift.
McLane / Dispatch Clerk
12.2018 - 04.2019
- Supported all Transportation Department activities, and consistently took on additional responsibilities for personal development and improved department results
- Communicated vital Transportation information with Leadership, Staff, Customers and Customer Service
- Tracked arrival time and location of loads/drivers using PeopleNet Fleet Manager and PeopleNet Link
- Provided support and influenced Drivers and other team members to help resolve unforeseen issues
- Managed and coordinated weekly backhauls utilizing Reflections software and communicating with vendors
- Updated, managed and communicated Fleet Fuel Reports through Cetaris
- Recommended, pitched, and executed a system to update our largest Accounts on late delivery status 4X a day, resulting in improved tracking, and decreased labor utilization for both McLane and the Customer
- Recognized by Margo Star and the McLane Customer Service staff for providing outstanding customer service to both internal and external customers - Nominated for Employee of the Month
- Recognized in a letter to the President of McLane MN by Kim Everats from Holiday Corporate for providing outstanding customer service
- Earned a performance rating of 'Excellent' for 90-day review
- Provided feedback to have the orientation room set up the night before and begin on time to model McLane's 'On-Time' policy and Core Value
- This practice was implemented resulting in a better new hire training experience reflected in new hire survey scores and decreased turnover.
Lolo & Co, LLC / Event Coordinator
03.2018 - 11.2018
- Execute Sales Plan to meet/exceed monthly sales targets and expand customer base
- Generate leads through referrals, partnerships, inside and outside sales calls
- Respond to all web leads, customer inquiries, calls and emails in a timely fashion
- Contract and collect payment for events
- Manage the marketing coordinator and marketing strategies, implementing and overseeing the brand identity within the events community
- Act as a community liaison for the company at community and industry events
- Hire and manage sales team and event staff, as well as ensure staffing coverage for all events
- Design and print materials for events including floor plans, BEO templates and timelines
- Ensure all events are contracted, coordinated, and executed to a high degree of customer satisfaction
- Provide pre-event communication with booked vendors for questions, vendor communication as well as post-event communication to obtain reviews and feedback.
Mary Kay Cosmetics / Independent Sales Director
06.2013 - 11.2017
- In addition to serving previously as a team member and earning the career car as well as opening my own Beauty Bar, was responsible for the following: build and maintain relationships with directors on partnership opportunities, identify and train top talent for continued growth of the team, build a consistent customer base, initiate, coordinate and/or participate in networking events and client outreach, presented at weekly and monthly team meetings, ensured marketing was relevant and consistent, evaluate new and existing team members to ensure their continued growth.
Education
Diploma - undefined
Hastings High School
01.2002
Skills
- Influential Leadership
- Customer Experience
- Time Management
- Excellent Communication
- Adapting to Change
- Employee Coaching
- Merchandising
- Inventory Management
- Project Management
- Cross-Functional Team Collaboration
- Conflict Resolution
- Strategic Planning
- Data Analysis
- Expert Knowledge of G Suite
- Microsoft Office
Custom
- Andrea Bolier, Executive Coordination & Project Manager, The Don't Settle Group, anniemarie276@gmail.com, 651-248-9657
- Brian Bolier, Regional Vice President, Coldwell Banker Burnet, bbolier@cbburnet.com, 612-237-9292
Timeline
Catering Coordinator (Culinary Concierge)
Wandering Kitchen
11.2023 - 05.2024
Shift Supervisor/Bartender/Server
Northern Tap House
01.2021 - 12.2021
Personal Shopper
Self-employeed
07.2020 - 01.2024
Muddy Chicken / Bartender & Shift Lead
02.2019 - 07.2020
McLane / Dispatch Clerk
12.2018 - 04.2019
Lolo & Co, LLC / Event Coordinator
03.2018 - 11.2018
Mary Kay Cosmetics / Independent Sales Director
06.2013 - 11.2017
Diploma - undefined
Hastings High School