Ashley Presgraves
Front Royal,VA
Summary
Hardworking administrative professional who brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of clients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
17
17
years of professional experience
Work History
Housekeeper
91 Degrees
01.2020 - Current
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Event Manager
Wayside Inn
02.2024 - 05.2024
- Managed administrative logistics of events planning, event booking, and event promotions.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated florists, photographers, and musicians for events.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Created detailed timelines and budgets for events to meet all deadlines.
- Trained and supervised event staff to complete tasks on time.
- Oversaw event registration process by collecting and tracking attendee information.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
Front Desk Agent
Wayside Inn
12.2023 - 02.2024
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Night Auditor
Microtel Inn&Suites
06.2022 - 12.2023
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Trained new staff members in customer service techniques and hotel operations.
Customer Service Associate
Wawa
09.2016 - 02.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
Office Manager
West End Trailer Repair
01.2008 - 01.2015
- Stocked shop with equipment, parts and other resources to promote timely service.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures, and entering orders into work management system.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Managed automotive system and associated software to maintain accuracy and completeness of service invoicing.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Fauquier High School
Warrenton01-2007
Skills
- Customer service-focused
- Teamwork
- Bookkeeping
- Expense Reporting
- Data Entry
- Administrative Support
- Conflict Management
- Scheduling
- Clear oral/written communication
- Automated telephone systems
- Extensive Organizational Skills
- Information Compiling and Auditing
Timeline
Event Manager
Wayside Inn
02.2024 - 05.2024
Front Desk Agent
Wayside Inn
12.2023 - 02.2024
Front Desk Night Auditor
Microtel Inn&Suites
06.2022 - 12.2023
Housekeeper
91 Degrees
01.2020 - Current
Customer Service Associate
Wawa
09.2016 - 02.2019
Office Manager
West End Trailer Repair
01.2008 - 01.2015
High School Diploma -
Fauquier High School
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