To obtain a position in your company allowing me to utilize my vast skillset and comprehensive knowledge as it pertains to the inner workings of this company and its operations.
Overview
17
17
years of professional experience
Work History
Debt Consultant
FIS
Houston, TX, TX
10.2022 - 03.2023
Created budgets and cash flow plans to help clients become financially stable over time.
Conducted extensive research to determine the best solutions for clients' debt issues.
Negotiated with creditors and lenders to reduce interest rates and waive fees.
Home Care RN
Primetime
Houston, TX, TX
01.2020 - 03.2022
Instructed family members on proper caring techniques for their loved ones at home.
Provided skilled nursing care, including administering medications, wound care, IV therapy, and treatments.
Educated patients and their families on disease processes, treatment options, medication administration and self-care techniques.
Package Handler
Amazon
Houston, TX, TX
08.2021 - 10.2021
Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Collaborated with team members on tasks such as sorting mail into designated bins.
Server and Bartender
Bull and the Bear Tavern and Eatery
10.2017 - 06.2019
Handle customer care issues and product orders
Demonstrate proficiencies in handling customer issues within a high-volume environment
Calm upset customers and rapidly solve problems, concerns or issues
Work diligently to satisfy the customer and inspire my fellow associates to work hard and achieve their work goals
Served customers while providing a friendly service and empathetic ear.
Bartender
Chillum Sports Bar
08.2017 - 09.2017
Handle customer care issues and product orders
Work diligently to satisfy the customer and inspire my fellow associates to work hard and achieve their work goals
Served customers while providing a friendly service and empathetic ear.
MSR/ Consultant/ Administrative support
Sutherland Global | The Veterans Choice Program/Health First
10.2014 - 08.2015
Assisted TA requests in handling consumers information
Called and cancel request for consumers
Verified information about and for consumers
Authorize medical benefits for veterans through the Veteran’s Administration
Schedules appointments for manager or head of the organizational unit
Performs other job related duties as assigned
Review inactive accounts and provide conclusive analysis
Maintain patient privacy by screening all visitors seeking access to information
Employ conflict resolutions skills to diffuse client concerns and complains
Handle customer request from multiple departments in a timely manner.
CSR/Data Entry Representative
General Dynamics
10.2013 - 04.2014
Assisted customers with filling out applications
Signed customer’s up with health insurance
Helped the customer’s manage their accounts
Assisted customer’s with questions and concerns they had about the health plans.
Cashier
McDonald’s
10.2011 - 01.2012
Assisted customers with their orders and made sure everything was satisfactory
Prepared the food for the customers
Handled the customers and tended to their needs and concerns
Cleaned and maintained a professional environment.
Receptionist/Pressman
Reliant Press
06.2006 - 08.2007
Handled administrative tasks and customer service issues with expediency
Helped prepare supplies, bindery, and shipping
Answered customer questions and emails.
Education
High School Diploma -
Alief Taylor High school
University of Phoenix (online)
Remington College
Skills
Performing CPR
Compounding
IV
Dispensing drugs
Certified in CPR
First Aid
OSHA
HIPAA
Basic Computer Knowledge of Windows and Microsoft Office
QuickBooks and general database management
Scheduling
Data Organization
Multitasking
Administration
Med Soft
References
Diana Molgado, 281-806-4027
Kimberly Guillory, 832-882-0758
Willie Price, 713-485-9003
Jessica Tuttle, 832-907-1473
Timeline
Debt Consultant
FIS
10.2022 - 03.2023
Package Handler
Amazon
08.2021 - 10.2021
Home Care RN
Primetime
01.2020 - 03.2022
Server and Bartender
Bull and the Bear Tavern and Eatery
10.2017 - 06.2019
Bartender
Chillum Sports Bar
08.2017 - 09.2017
MSR/ Consultant/ Administrative support
Sutherland Global | The Veterans Choice Program/Health First