Ashley Price

Fort Drum

Summary

Highly organized administrative accounting coordinator with shipping and receiving knowledge, exceptional at listening to customer needs, articulating product benefits, and creating real solutions that provide value to the customer.

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

years of professional experience

Work History

Senior Authorizations specialist

First American Home Warranty

Santa Rosa

05.2023 - Current

Coordinated project timelines and deliverables to ensure alignment with team goals.
Analyzed data to identify trends and inform strategic decision-making processes.
Developed training materials and facilitated workshops for new staff onboarding.
Maintained up-to-date knowledge of insurance policies and authorization protocols.
Assisted colleagues by providing training on authorization procedures and best practices.
Managed workflow to ensure timely processing of requests in high-volume environment.
Documented interactions and updates accurately in case management software systems.
Tracked authorization statuses using electronic databases or manual filing systems.
Conducted policy reviews to ensure clients' needs were met effectively.
Developed strong relationships with clients to build trust and loyalty.
Processed claims efficiently while maintaining compliance with regulations.
Assisted clients in understanding complex policy details and terms.
Provided exceptional customer service by addressing inquiries promptly and accurately.
Engaged customers and provided high level of service by carefully explaining details about documents.
Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
Collaborated with team members to improve service quality.
Handled escalated complaints with professionalism and care.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.
Developed strong relationships with customers by providing personalized assistance and support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Developed positive relationships with customers through friendly interactions.
Collaborated with customers to understand appliance problems and needs.

Shipping Coordinator/Customer Service

American T-shirt Company

01.2019 - Current

Served clients
Answered phone and assisted clients with orders, Purchased product, billing, and tracking.
Maintained up-to-date knowledge of customer accounts
Explained products and benefits
Inventoried stock
Operated the cash drawer
Confirmed payments, refunds, etc.
Resolved payment and order disputes
Provided excellent technical support
Assisted customers in person
Created customer appointments
Provided policy and service information
Assisted customers with a warm and professional attitude
Answered general questions
Performed data entry for orders

Bookkeeper

Red fox construction

La Fargeville

02.2017 - 01.2021

Maintain a balanced check book and payroll for all employees.
I also, clean and maintain a 4,000 square foot home and office for this construction company.
Duties include wiping all surfaces, vacuuming, mopping, organizing all items and supplies.
Completely detailing from bottom to top.
Inventoried and maintained chemical cleaning products
Disinfected commercial cleaning equipment
Provided excellent customer service

Education

Certificate - Certified CNA

Austin Peay State University

Clarksville, TN

High School Diploma -

General studies and College

Warren, OH

Skills

Customer service
Receptionist
Shipping and receiving
Bookkeeping
AP
AR
Payroll
Administrative experience
MS Office
Word
Excel
Outlook
Quickbooks
Cash handling
Guest relations
Marketing
Clerical
Billing
Inventory
Data entry
Customer accounts
Insurance protocols
Claims processing
Policy compliance

Customer relationship management
Workflow management
Effective communication
Problem solving
Conflict resolution
Attention to detail
Time management
Team collaboration
Maintenance and repair
Process optimization
Analytical thinking
Workflow automation
HVAC systems
Vendor relations
Quality assurance
Contract negotiation
Performance metrics
Multitasking Abilities
Business ethics
Time management abilities
Team building
Multitasking
Issue research
Reliability

Awards

Authorizations Rookie of the year 2023
Authorizations top phone agent 2024
Authorizations MVP 2024

Timeline