Ashley Priddy
Center Hill,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise.
Overview
13
13
years of professional experience
Work History
Detailer
IRV Detailing LLC
04.2019 - 04.2020
- Vacuumed interiors of RV's to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of RV's.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Shined vehicle windows and windshields to remove water spots.
- Removed all protective plastic from furniture and mirrors in new RV's.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Maintained clean, tidy and safe work environment.
- Provided exceptional customer service and addressed customer inquiries.
- Applied protective agents, including sealants, to protect surfaces.
- Reported daily work progress and encountered problems to management.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Followed safety guidelines for cleaning vehicles and equipment.
- Wiped down and polished interior
- Removed dirt and debris from vehicle and equipment interiors.
- Checked and replaced windshield wipers on vehicles and equipment.
Detailer
Thurston Auto And RV Sales
05.2016 - 03.2019
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Shined vehicle windows and windshields to remove water spots.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior of vehicle.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Maintained clean, tidy and safe work environment.
- Provided exceptional customer service and addressed customer inquiries.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Reported daily work progress and encountered problems to management.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Followed safety guidelines for cleaning vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Removed dirt and debris from vehicle and equipment interiors.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Maintained records of cleaning activities.
Medical Biller, Accounts Receivable
South Lake OB/GYN
03.2015 - 05.2016
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Adhered to established standards to safeguard patients' health information.
- Filed and updated patient information and medical records.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Liaised between patients, insurance companies, and billing office.
- Delivered timely and accurate charge submissions.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Audited and corrected billing and posting documents for accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Collaborated with customers to resolve disputes.
- Utilized various software programs to process customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Medical Biller and Coder
CF Medical Billing
04.2013 - 03.2015
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Verified signatures and checked medical charts for accuracy and completion.
- Created and maintained up-to-date patient medical records to enable tracking history and preserve consistent information.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Input data into computer programs and filing systems.
- Scanned and uploaded medical records into electronic medical records system.
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed exact procedures for handling transfers and other releases of medical records.
- Researched and resolved medical record discrepancies.
- Assisted in training new staff on medical record processing and filing procedures.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Customer Service Manager
Walmart
10.2007 - 06.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with customer requests to resolve problems.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Generated customer satisfaction surveys to analyze results into action plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Associate of Arts - Social And Behavioral Sciences And Human Services
Valencia College
Orlando, FL04.2019
Skills
- Customer Service
- Mentoring and Coaching
- Strategic Planning
- Workflow Management
- Project Management
- Technical Support
- Handling Escalations
- Staffing Coordination
- Complaint Resolution
- Meticulous Attention to Detail
- Conflict Resolution Techniques
- Decision-Making
Timeline
Detailer
IRV Detailing LLC
04.2019 - 04.2020
Detailer
Thurston Auto And RV Sales
05.2016 - 03.2019
Medical Biller, Accounts Receivable
South Lake OB/GYN
03.2015 - 05.2016
Medical Biller and Coder
CF Medical Billing
04.2013 - 03.2015
Customer Service Manager
Walmart
10.2007 - 06.2012
Associate of Arts - Social And Behavioral Sciences And Human Services
Valencia College